Deco Department Manager

Pay Range: $21.75 - $37.85

Purpose

Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and development.

Responsibilities

• Customer Service
  • Drive, teach, and adhere to the P’s of retail, including but not limited to People, Product, Price, Purchasing, Position, Presentation, Promotion, and Pro Services.
  • Engage customers and provide a quality shopping experience; ensure store associates deliver quality customer service.
  • Strategically merchandise and follow company guidelines for merchandising practices.
  • Ensure store presentation standards are achieved and maintained.
  • Guarantee safety and security of customers and employees by following established loss prevention and risk management guidelines.
  • Assist the Chief Executive Merchant in supporting, modeling, and enhancing seamless customer service by creating a friendly, helpful, knowledgeable, and efficient environment for customers and co-workers.
  • Work as KCM or Manager on Duty as required.
• Administrative
  • Conduct weekly competitive shops.
  • Communicate pricing and/or inventory issues to the senior team.
  • Analyze and work all business reports to optimize merchandising, in-stock position, and pricing. Reports include:
    • Profit & Loss statements (P&L)
    • Category Performance Report (CPR)
    • Business Analysis Tool Report (BAT)
    • Store Purchase Order Analysis Report (STPOA)
    • Store Price Change Report (STPRC)
  • Utilize computer and point-of-sale systems to maintain accurate inventory, cycle counts, and profit and loss management, including shipping and receiving of inventory.
  • Ensure brand standards and operating standards meet or exceed expectations to support brand consistency.
  • Interface with corporate headquarters employees.
• Supervisory
  • Ensure maximum scheduling coverage during peak traffic periods.
  • Review and assess the performance of associates on a timely basis.
  • Train, develop, supervise, and define the workload of store associates as appropriate.
  • Monitor associate retention and career development; communicate improvement efforts to the Chief Executive Merchant.
  • Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
  • Ensure compliance with scheduling, hiring, payroll, and business planning processes.
  • Monitor, maintain, and follow company policies; support company expectations and systems.
  • Perform additional managerial duties as necessary.
• Store Operations
  • Assist the Chief Executive Merchant in handling store-level human resources or loss prevention issues as necessary.
  • Available to open and/or close the store effectively.

Requirements

• Three to five years of retail management experience and proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Ability to demonstrate initiative and be a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in managing a fast-paced environment, adapting to change with a sense of urgency.
• Demonstrated ability to increase the company’s overall market share.
• Must possess excellent customer service skills and work well under pressure.

Working Conditions

• Environment

  While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

• Physical/Sensory Requirements
  • Physical Work – Ability to exert 30–60 pounds of force occasionally, 20–30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
  • The employee is often required to use their hands and fingers to handle or feel.
  • The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.

Schedule

• Store Hours
  • Monday - Friday: 7:00 AM - 8:00 PM
  • Saturday: 8:00 AM - 7:00 PM
  • Sunday: 10:00 AM - 6:00 PM
• Pickup Hours
  • Monday - Friday: 7:00 AM - 7:00 PM
  • Saturday: 8:00 AM - 7:00 PM
  • Sunday: 10:00 AM - 6:00 PM

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• Programs that help you reach your financial goals:
  • 401k with company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria).
• Work-life Balance, including:
  • Paid vacation and sick time for eligible associates
  • Paid holidays plus a personal holiday
  • Paid Volunteer Time Off that starts on Day 1