Deco Department Manager

About the role

Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and development.

Responsibilities

• Drive, teach and adhere to the P’s of retail: People, Product, Price, Purchasing, Position, Presentation, Promotion and Pro Services
• Engage customers and provide a quality shopping experience; ensure store associates provide quality customer service
• Strategically merchandise and utilize company guidelines to outline merchandising practices
• Maintain store presentation standards and ensure safety and security of customers and employees by following loss prevention and risk management guidelines
• Support, model, and enhance seamless customer service focus by creating a friendly, helpful, knowledgeable and quick environment for customers and co-workers
• Work as Key Carrier Manager (KCM) or Manager on Duty as required
• Conduct weekly competitive shops
• Communicate pricing and/or inventory issues to the senior team
• Analyze and work all business reports to optimize merchandising, in-stock positions and pricing, including:
  • Profit and Loss statements (P&L)
  • Category Performance Report (CPR)
  • Business Analysis Tool Report (BAT)
  • Store Purchase Order Analysis Report (STPOA)
  • Store Price Change Report (STPRC)
• Utilize computer and point of sale systems to maintain accurate inventory, cycle counts, and profit and loss management, including shipping and receiving of inventory
• Ensure brand standards and operating standards meet or exceed expectations to support brand consistency
• Interface with corporate headquarters employees

Supervisory

• Ensure maximum scheduling coverage during peak traffic periods
• Review and assess associate performance on a timely basis
• Train, develop, supervise and define workload of store associates as appropriate
• Monitor associate retention and career development; communicate improvement efforts to Chief Executive Merchant
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling
• Ensure compliance to scheduling, hiring, payroll and business planning processes
• Monitor, maintain and follow company policies; support company expectations and systems
• Perform additional managerial duties as necessary

Store Operations

• Assist the Chief Executive Merchant in handling store level human resources or loss prevention issues as necessary
• Open and/or close the store effectively

Requirements

• Three to five years retail management experience and proven ability to direct operations
• Ability to perform in a high volume, highly complex location
• Ability to demonstrate initiative and be a self-starter
• Proficiency in recruiting, hiring, and training associates
• Excellent communication, interpersonal and analytical skills
• Ability to exercise independent discretion and judgment in managing a fast-paced environment and adapting to change with a sense of urgency
• Demonstrated ability to increase the company’s overall market share
• Excellent customer service skills and ability to work well under pressure

Working Conditions

• Frequent exposure to a warehouse environment and moving vehicles; noise level typically quiet to moderate

Physical/Sensory Requirements

• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects
• Frequent use of hands and fingers to handle or feel
• Frequent standing, walking, reaching with arms and hands, climbing or balancing, and stooping, kneeling, crouching or crawling

Pay

$19.65 – $37.75 per hour

Schedule

• Store Hours
  • Monday – Friday: 7:00 AM – 8:00 PM
  • Saturday: 8:00 AM – 7:00 PM
  • Sunday: 10:00 AM – 6:00 PM
• Pickup Hours
  • Monday – Friday: 7:00 AM – 7:00 PM
  • Saturday: 8:00 AM – 7:00 PM
  • Sunday: 10:00 AM – 6:00 PM

Benefits & Rewards

• Bonus opportunities and career advancement opportunities at every level
• Programs that help reach financial goals:
  • 401k with company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Work-life balance, including paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off starting on Day 1