Deckhand - Odyssey & Spirit of Boston

About the Company

Hornblower Group is a global leader in experience and transportation, with a 100-year history. Its portfolio includes water- and land-based experiences, ferry and transportation services, vessel maintenance, and logistics. City Experiences, the premier experience division, offers dining cruises, sightseeing cruises, and walking and food tours. City Ferry operates high-speed passenger and vehicle ferries in the U.S. and Puerto Rico. Subsidiaries include Hornblower Marine, Seaward Services, and Anchor Operating System. The company serves over 20 million guests annually across more than 50 U.S. cities and 10 countries, with headquarters in Orlando, Florida, and additional offices in major cities worldwide.

About the Role

The Deckhand is responsible for maintaining vessel appearance and cleanliness, ensuring guest comfort and safety, and assisting with docking and undocking. This role requires strong guest service and communication skills.

Responsibilities

• Provide exceptional hospitality to guests and coworkers as prescribed in the RESPECT SERVICE SYSTEM.
• Follow safety procedures to ensure the protection of passengers and vessel.
• Participate in routine safety drills, including man overboard, fire, and abandon ship scenarios.
• Handle lines to moor vessels to the pier.
• Stand watch in ships’ bows, sterns, or bridge wings to monitor for obstructions or navigational aids (e.g., buoys, lighthouses).
• Assist the Captain and supervisory personnel in maintaining vessel equipment and systems, such as HVAC, engines, and technical equipment.
• Maintain cleanliness and safety of all common areas.
• Sweep, mop, and wash down decks and exterior surfaces to remove dirt and debris using brooms, mops, brushes, and hoses.
• Load or unload materials from vessels; gather and remove trash.
• Service, clean, and supply restrooms.
• Begin work at the scheduled time and maintain uniform and personal grooming in compliance with appearance standards.
• Perform security/safety patrols of all decks while the vessel is underway.
• Communicate with passengers, answering questions and responding to complaints.
• Assist with boarding and disembarking of passengers.
• Perform additional job duties as assigned.

Requirements

• High School Diploma (or GED or High School Equivalence Certificate) preferred.
• Ability to work for extended periods without sitting.
• Must be able to lift fifty (50) pounds.
• First Aid and CPR/AED Certification a plus but not required.
• Strong customer service, organization, and interpersonal skills.
• High level of organization, attention to detail, and ability to meet deadlines.
• Ability to handle multiple tasks/projects simultaneously.
• Establish and maintain effective working relationships as required by the job.
• Listen effectively, assess situations, determine relevant issues, and suggest solutions.
• Working knowledge of computer skills, including proficiency with Microsoft Office Suites.
• Ability to effectively understand and convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Availability to work nights, weekends, and all major holidays.

About the RESPECT Service System

The RESPECT Service System embodies the company’s mission, vision, values, and operating principles. By prioritizing RESPECT, the company aims to foster a culture that drives its goal of becoming a global leader in experiences and transportation.