Decision Analytics Consultant- Digital Customer Experience

What You’ll Do

• Work with project leadership to define project scope and develop approach
• Lead project teams in design and execution of analyses to test hypotheses and improve client commercial effectiveness
• Ensure progress, organize project data, and coordinate team meetings
• Conduct issue analysis and develop hypotheses on the key client issues
• Synthesize findings, develop recommendations, and communicate results to clients and internal teams
• Provide thought leadership and innovation within projects and practice areas
• Participate in business development
• Contribute to internal firm activities
• Coach and mentor junior team members

What You’ll Bring

• MBA with a bachelor's (and often graduate) degree in a quantitative, analytical discipline, such as Operations Research, Applied Mathematics, Management Science, Data Science, Statistics, Econometrics, or Engineering
• Alternately, a PhD in marketing, economics, decision sciences or related field with a business application
• Up to 3 years of post-MBA relevant work experience, and 3-5 years of pre-MBA relevant work experience, with evidence of strong analytic work (including use of advanced modeling techniques and tools such as R, SAS, Tableau, or VBA)
• High motivation, good work ethic, maturity and personal initiative
• Aptitude for, and enjoyment of, leading and managing teams
• Effective oral and written communication skills that enable personal impact with senior-level decision makers
• Strong attention to detail, with a quality-focused mindset
• Analytic problem-solving skills, with a creative and innovative outlook
• Client service orientation
• Client-first mentality
• Intent work ethic
• Collaborative spirit and problem-solving approach

How you’ll grow

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits

• Comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development
• Robust skills-building programs
• Multiple career progression paths
• Internal mobility paths
• Deeply collaborative culture

Hybrid working model

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.