Decision Analytics Associate Consultant - Digital Customer Experience
Insights & Analytics
ZS's Insights & Analytics group partners with clients to design and deliver solutions to help them tackle a broad range of business challenges. Our teams work on multiple projects simultaneously, leveraging advanced data analytics and problem-solving techniques. Our recommendations and solutions are based on rigorous research and analysis underpinned by deep expertise and thought leadership.
What You’ll Do
- Assess digital maturity of an organization through stakeholder interviews, discovery, and benchmarks.
- Help formulate Digital vision and implementation roadmap of our clients.
- Define future state digital technology, content management and web analytics solution architectures.
- Analyze data from a variety of marketing tactics – web, banner ads, search etc.
- Lead a team to drive the implementation of digital capability including Campaign Management, Marketing Data Hub, Digital Analytics, Content Management and CRM systems.
- Establish tagging nomenclature of digital assets.
- Develop dashboards and analytical solutions to help brand teams understand campaign performance.
What You’ll Bring
- Bachelor's or master's degree required in any discipline with strong record of academic success in quantitative and analytic coursework such as operations research, applied mathematics, management science, data science, statistics, econometrics or engineering.
- 2-4 years of relevant post-collegiate job experience. A PhD may substitute in lieu of work experience.
- Experience in implementing a leading Marketing Cloud solution – Adobe Campaign, Salesforce Marketing Cloud or Marketo.
- Experience with web and marketing analytics tools such as Adobe Analytics, Google Analytics etc.
- Experience working with Brand Managers and Marketing Operations specialists.
- Experience in Enterprise Content Management platforms (e.g. Sitecore, Adobe Experience Manager).
- Experience in Digital Asset Management platforms (e.g. Veeva Vault Promomats, Adobe Experience Manager, Opentext).
- Working knowledge on digital tactics – Search, Banners, Social, IVA, CLM.
- High motivation, good work ethic, maturity and personal initiative.
- Strong oral and written communication skills.
- Empathy, adaptability and emotional intelligence.
- Close attention to detail, with a quality-focused mindset.
- Self-discipline for planning and organizing tasks.
- Aptitude for, and enjoyment of, working in teams.
- Client-first mentality.
- Intense work ethic.
- Collaborative spirit and problem-solving approach.
How you’ll grow
- Cross-functional skills development & custom learning pathways
- Milestone training programs aligned to career progression opportunities
- Internal mobility paths that empower growth via s-curves, individual contribution and role expansions
Perks & Benefits
At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community.
Hybrid working model
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.