Debt SetOff Operations Specialist V (Job 2957)

Position Summary

This is an essential position within the Consolidated Collections Unit and is primarily responsible for providing solutions for the enforcement of court-ordered financial obligations. This position will provide court users and other participating entities with crucial training and guidance on the Debt Setoff (DSO) program.

Responsibilities

• Reviews all payments received for DSO, manually splits payments, pays across multiple courts, and provides training weekly, both in-person and virtually.
• Develops, revises and maintains the Debt Setoff (DSO) Program manual and training.
• Maintains oversight of DSO activity and serves as the program coordinator between the Administrative Office of the Courts (AOC), Arizona Department of Revenue (DOR), Arizona Lottery, Arizona Department of Gaming, DSO participants, and the public.
• Affords assistance to the DSO and FARE Financial Specialists with financial reporting analysis of collection programs and special projects as assigned.
• Oversees court user accessibility and security of the TIP (Tax Intercept Program) and NPRS (Nationwide Public Records Search) applications.
• Provides ad hoc reports for data clean-up or direct support for resolving court data issues or discrepancies.
• Conducts frequent training for users virtually, in-person or a hybrid model.
• Provides second-level support for the Fines, Fees and Restitution Enforcement Program (FARE).

Requirements

• Minimum of a Bachelor’s degree in social science, judicial management, criminal justice, justice studies, business management, or a related field and four years of related experience or the equivalent.
• Excellent oral and written communication skills, teamwork and problem-solving skills, and experience providing virtual and in-person training to both large and small groups.
• The ability to handle and prioritize multiple tasks and inquiries effectively, understand and interpret legislation, rules, administrative orders, policies and procedures, interpret legislation, rules, administrative orders, policies and procedures, and work effectively with judges, court staff and the public.
• Knowledge of and/or experience with the Debt Setoff Program as well as experience with the Tax Intercept Program (TIP) software.

Benefits

• Accrued vacation pay and sick leave
• 10 paid holidays per year
• Health and dental insurance
• Retail and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance