Dealership Performance Coach - Chicago, IL and Atlanta, GA Markets

Job Summary

Works exclusively with our dealership customers to drive awareness and education of OEC technologies and competitive parts pricing programs. Increases overall parts sales through performance coaching and regular visits with customers onsite at their locations within an assigned territory to drive customer partnership and product utilization.

Key Responsibilities

• Visits dealerships to ensure OEC product performance is being optimized through business process consultation, training/education, and data analysis and review.
• Ensures customer satisfaction to maintain product subscription levels.
• Coaches dealerships and their staff in utilizing OEC solutions and creating targeted selling approaches to increase parts sales volume to their current customer base.
• Works closely with dealerships to build cohesive team environments focused on selling more automotive parts through use of our ecommerce platforms.
• PARTNER WITH AUTOMAKER FIELD STAFF TO INCREASE OVERALL AWARENESS OF HOW OEC TECHNOLOGIES AND SOLUTIONS HELP DEALERS SELL MORE PARTS.
• EXECUTES AND TRACKS FEE-BASED FIELD ENGAGEMENTS AS SOLD BY CUSTOMER SUCCESS AND DIRECT SALES, MEETING OR EXCEEDING EXPECTATIONS OUTLINED IN SERVICES AGREEMENT; PROVIDES RECAP AND OUTLINES NEXT STEPS TO DEALER AT CONCLUSION OF EACH ENGAGEMENT.
• CREATES AND ANALYZES REPORTING THROUGH INTERNAL OEC SYSTEMS; IDENTIFIES MARKET/DEALER TRENDS AND UNDERSTANDS MARKET CONDITIONS DRIVING RESULTS; SHARES ANALYSIS WITH MANAGEMENT FOR CONTINUOUS IMPROVEMENT STRATEGIES.
• IMPLEMENTS ACTION PLANS INCLUDING WEEKLY CUSTOMER VISITS BASED ON USAGE DATA TO IMPROVE DEALER PERFORMANCE/SATISFACTION OF OEC SOLUTIONS AND TO OPTIMIZE PARTS SALES WITHIN DEALERHIPS.
• MANAGES VARIOUS PROJECTS AND REQUESTS RELATING TO INCREASING VALUE OF OEC TECHNOLOGY SUCH AS PILOT PROGRAMS, DEALER MEETINGS, INDUSTRY FORUMS OR SUPPORTING DEALER EVENTS.
• PARTNERS WITH CUSTOMER SUCCESS TEAM MEMBERS TO COORDINATE ACTIVITIES IN THE FIELD, IDENTIFYING AREAS OF OPPORTUNITY FOR FUTURE FIELD SUPPORT, AS WELL AS RELAYING FOLLOW UP ACTION ITEMS POST CUSTOMER VISIT IN A TIMELY MANNER.
• SUPPORTS REVENUE GENERATING INITIATIVES AS NEEDED THROUGH COLLABORATIVE PARTNERSHIP WITH INTERNAL DIRECT SALES AND NATIONAL ACCOUNTS TEAMS.
• UTILIZES OEC’S CRM (MICROSOFT DYNAMICS) TO MAINTAIN COMPLETE CALL RECORDS, VISIT NOTES, AND ACCURATE CUSTOMER/ACCOUNT INFORMATION AS WELL AS NOTATE SALES LEADS, WHICH SUPPORT INCREASED PRODUCT USAGE/SALES GOALS.

Education

An undergraduate degree from an accredited college or university with a focus in Marketing, Sales, Business Administration, or related discipline is preferred.

Experience

• At least 1 year of account management or consultative sales experience in a market-driven environment with a customer-oriented background.

Skills and Abilities

• Highly comfortable in a role with heavy national travel responsibilities (80% travel).
• Proven results-oriented background with the drive to produce quantifiable results.
• Able to build and maintain effective customer relationships.
• Strong organizational abilities.
• Excellent written and verbal communication and presentation skills.
• Able to explain technical concepts to non-technical individuals.

Travel

Heavy travel nationally by car and plane is required for this position (80% of scheduled work time). As such, a valid driver's license that is Real ID compliant is required to be considered for this role.

How We Work

We value collaboration, ownership, and pragmatic problem-solving. We prioritize shared success over individual wins. We encourage employees to contribute ideas, challenge assumptions, and continuously improve how we build software. We believe in modern practices, fast feedback loops, and creating great customer experiences.

What We Offer

• Full benefits starting Day 1: Medical, Dental, and Vision
• 401(k) with company match
• Unlimited Paid Flex Time Off plus 10 company-paid annual holidays
• Monthly communication stipend
• One-time home office equipment stipend upon hire
• Professional development programs, tuition assistance
• Employee resource groups and exclusive employee discounts
• All business-related travel is paid for by OEC

OEConnection

We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.