Dealership Operations Manager

About the role

This is not a back-office operations role. This is a front-line business leadership role responsible for driving revenue, building customer relationships, and creating urgency across the branch.

Responsibilities

• Own Parts and Service sales performance—this is a revenue role, not just an operations role
• Actively engage customers, build relationships, and identify opportunities to grow the business
• Partner closely with Sales and PSSR teams to support deals and create momentum
• Set and enforce a high standard for speed and responsiveness
• Eliminate bottlenecks that slow down repairs, parts fulfillment, or customer communication
• Ensure machines move through the shop quickly and are sale-ready without delay
• Lead, manage, and hold accountable: Parts, Service, and support staff
• Develop a team that is customer-focused, responsive, and solution-oriented
• Set clear expectations and address issues directly and quickly
• Be the escalation point—and solve problems fast
• Build trust with key customers through visibility and follow-through
• Ensure every interaction reflects our commitment to helping customers win
• Deliver strong financial performance (Parts & Service profitability)
• Maintain a clean, safe, and organized facility (5S standards)
• Cook up with Sales, Rental, and other teams to keep the business moving
• Parts Revenue & Gross Profit vs. Budget
• Service Revenue & Gross Profit vs. Budget
• Turnaround time / speed of execution
• Customer satisfaction and repeat business
• Branch 5S Score

Requirements

• A driver—someone who takes ownership and pushes things forward
• Strong customer instincts—you naturally build relationships and follow through
• A high sense of urgency—you don't let things sit
• The ability to lead teams while staying close to the action
• A financial understanding of a branch P&L

Qualifications

• 5+ years in a leadership role (dealership, service, construction, or related industry preferred)
• Proven track record of driving results, not just maintaining operations

Skills

• Financial understanding of a branch P&L

Benefits

• Base compensation of $95,000 to $135,000 annually
• Opportunity to earn performance incentives of up to $20,000 annually

Pay

• $95,000.00 Annual
• $135,000.00 Annual

Schedule

• Full Time
• Day: M-F