Dealership Experienced Warranty Administrator at Ferman Ford of Countryside

About the role

We are seeking a Ford Warranty Administrator to join our award-winning team. In this critical position, you’ll be responsible for accurately and efficiently processing all Ford warranty and parts claims, ensuring compliance with Ford Motor Company policies and maximizing claim approvals.

Responsibilities

• Accurately review and process Ford vehicle service and parts warranty claims daily
• Audit repair orders for proper documentation, labor operations, technician notes, and compliance
• Submit claims through Ford's Warranty Processing System and monitor for timely payment
• Communicate with Ford Warranty Reps and service advisors to clarify claims or resolve disputes
• Track claim status and research denied claims for appropriate resolution or resubmission
• Stay up to date on Ford policy changes, TSBs, recalls, and warranty bulletin updates
• Collaborate with Parts and Service leadership to ensure timely and proper claim handling
• Maintain precise warranty records and reporting logs for internal and Ford audits

Requirements

• 1–2+ years of experience processing Ford Motor Company warranty claims
• Strong knowledge of Ford OWS, DMS, and FMC warranty policies & procedures
• Attention to detail and high-level organizational skills
• Experience with CDK/Dealertrack, CV360, or similar dealership management systems (a plus)
• Team player with excellent communication and follow-through skills

Qualifications

• High school diploma or equivalent
• Valid driver's license

Skills

• Excellent communication and problem-solving skills
• Proficiency in Microsoft Office Suite
• Knowledge of basic computer operations

Benefits

Competitive base salary starting at $50,000+ (commensurate with experience)

Full benefits package including medical, dental, vision, 401(k) with match, paid vacation

Work in a fully remodeled dealership with 58 service bays, including 30 Ford Pro Elite bays

Be part of a family-owned company with over 125 years of history and a reputation for excellence

Career development support, training, and growth opportunities within the Ferman Automotive Group