Dealer Service Representative

We need to output HTML fragment with sections: headings using

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate. We need to parse the posting. Key content: - Intro paragraph about Harley-Davidson history (maybe "About the role"? Actually "About the role" is generic; but we could use "About the role" heading for the description of role? The instructions: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include sections if they have content. We need to decide which sections have content. From posting: - Job Summary (description) could go under "About the role". That seems appropriate. - Job Responsibilities: list of duties. - Education Requirements: "High School Diploma or Equivalent Required". Also "Education Specifications N/A" (skip). Could go under "Requirements" or "Qualifications". Usually "Requirements" includes education and experience. We'll put under "Requirements". - Experience Requirements: "Typically requires a minimum of 3-5 years of related experience..." plus details. Also "Preferred" bullet points. - Skills: maybe we can extract from responsibilities: expertise with systems, communication, problem solving, etc. Could put under "Skills". But we need to see if there is explicit skills section. Not explicit, but we can infer. However instructions: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. So we need to see if there is explicit skills list. The posting includes: "Demonstrated ability to effectively communicate, influence and resolve issues using various methods (telephone, email, face-to-face, etc.). Ability to work with team members to solve problems that may not have an established resolution method." Also "Demonstrated ability to work with minimal supervision Ability to find creative solutions to complex problems while operating within Company policies". Those could be considered skills. We could put them under "Skills". But we need to decide if we want a Skills section. The posting also includes "Required Experience Requirements" and "Preferred". Might be better to combine experience and skills under "Requirements". However the instruction list includes separate headings for Requirements, Qualifications, Skills. We can decide to put education and experience under "Requirements", and maybe put specific abilities under "Skills". But we must avoid thin sections. Let's examine content: - About the role: we have introductory paragraph about Harley-Davidson and job summary. That's substantive. - Responsibilities: we have a list of responsibilities (multiple bullet-like sentences). Good. - Requirements: we have education (HS diploma) and experience (3-5 years). Also maybe "Required Experience Requirements" includes specifics. That's substantive. - Qualifications: maybe we could put "Preferred" items under Qualifications? But we already have experience under Requirements. Could also put "Preferred" under Qualifications. However we need to see if there is any explicit "Qualifications" heading in posting. Not exactly, but we can treat "Preferred" as qualifications. - Skills: we could extract communication, problem solving, technical systems knowledge, etc. Might be thin. - Benefits: posting mentions "We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more." That's benefits. So we can include Benefits section. - Pay: posting includes "Pay Range: $42,800 - $64,700". Also note about pay range representing national average. That's specific pay info. So we can include Pay section. - Schedule: posting includes "Full or Part-Time: Full Time Shift: SHIFT1". Also mentions remote but ideal candidate local to Milwaukee area in event on-site schedule varies. That's schedule info. So we can include Schedule section. We must not include boilerplate like visa sponsorship, relocation, etc. Those are minor metadata; we can fold into a short p or drop. The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." So we can include a short paragraph for metadata like location, workplace category, etc. But we should not create headings for them. We'll just maybe include a

with location and shift info? However we already have Schedule section covering shift. Location could be in a short p. We need to preserve ALL substantive information; do not invent or summarize away detail. So we need to keep details like responsibilities list exactly as given (but we can format as

• ). Must not lose any detail. We need to remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The posting includes lines like "Applicants must be currently authorized to work in the United States." That's not boilerplate? It's a requirement; maybe keep? It's about work authorization. Could be considered a requirement. But it's not duplicated. It's substantive? It's a requirement for applicants. Might keep under Requirements or a separate note. However it's not about job duties; it's eligibility. Could be included in Requirements as a bullet. Also "Direct Reports: No Travel Required: 0 - 10%" is metadata; we can fold into short p. We must not include the introductory history paragraphs? They are substantive about company; maybe we keep under About the role? The instructions: "Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So About the role could include company overview and job summary. We'll keep that. Now we need to output only HTML fragment, no /, no markdown. Let's structure:

  About the role

  ... (company history + job summary)

  Responsibilities

  • ... each responsibility

  Requirements

  • High School Diploma or Equivalent required.
  • Typically requires a minimum of 3-5 years of related experience.
  • Experience in technical customer service/account management, wholesale customer relationship management, or order system management.
  • Demonstrated ability to effectively communicate, influence and resolve issues using various methods (telephone, email, face-to-face, etc.).
  • Ability to work with team members to solve problems that may not have an established resolution method.
  • Applicants must be currently authorized to work in the United States.
  Maybe also include preferred under Qualifications? Let's see. We have "Preferred Demonstrated ability to work with minimal supervision Ability to find creative solutions to complex problems while operating within Company policies". That's two items. Could be under Qualifications. Thus:

  Qualifications

  • Demonstrated ability to work with minimal supervision.
  • Ability to find creative solutions to complex problems while operating within Company policies.
  Skills: maybe we can extract technical systems knowledge: "Required to develop expertise to provide information and training with various systems such as SAP ECC/CRM, AS400, RyderShare, Visteon, H-Dnet and HDU to support dealers with processing and maintaining orders, VIN transfers, Vehicle logistics, Embedded Navigation, dealer operational system, and dealership online training platform". That's more like responsibilities. Could also be considered skills. But we already have responsibilities covering that. Might not need separate Skills section. But we could add Skills section for things like "Knowledge of SAP ECC/CRM, AS400, RyderShare, Visteon, H-Dnet, HDU", "Knowledge of Vehicle, Parts & Accessories, Apparel & Licensing, Marketing promotions and events, Harley-Davidson programs, policies and procedures", "Ability to research, process, and train dealers with Return Merchandise Authorizations", etc. However those are already in responsibilities. To avoid duplication, maybe we skip Skills section. Benefits:

  Benefits

  • Annual bonus programs
  • Health insurance benefits
  • 401k program
  • Onsite fitness centers and employee stores
  • Employee discounts on products and accessories
  Pay:

  Pay

  Pay range: $42,800 - $64,700 (national average; actual pay may vary based on location and experience).

  Schedule:

  Schedule

  Full-time; Shift: SHIFT1. Role is currently remote; ideal candidate should be local to the Milwaukee area for potential on‑site schedule variations.

  We also might include location metadata short p: "Location: JUNEAU; Workplace Category: Onsite". But we already have schedule referencing remote and Milwaukee. However location says JUNEAU (maybe a typo?). The posting says Location: JUNEAU Workplace Category: Onsite Company: Harley-Davidson Motor Company Full or Part-Time: Full Time Shift: SHIFT1. There's a conflict: location JUNEAU but remote and Milwaukee. We need to preserve all substantive information. So we should include location and workplace category. Since we cannot make a heading for minor metadata, we can fold into a short p after About the role or at start. Let's add a

  with location and workplace category: "Location: JUNEAU; Workplace Category: Onsite." Also maybe include "Full-Time" and "Shift: SHIFT1" but we already have schedule. We must not repeat job title as heading. Good. We must not include duplicated lines. Ensure we don't repeat same info. Now check that we haven't missed any substantive details: - Job Summary: we included in About the role paragraph. - Responsibilities: we need to list each responsibility exactly as in posting. Let's extract them: From posting: "Required to develop expertise to provide information and training with various systems such as SAP ECC/CRM, AS400, RyderShare, Visteon, H-Dnet and HDU to support dealers with processing and maintaining orders, VIN transfers, Vehicle logistics, Embedded Navigation, dealer operational system, and dealership online training platform" "Access information to assist with research, or collect data needed to resolve complex dealership inquiries and issues" "Engaging professionally with diverse stakeholders through different communication channels (both written and verbal)" "Collaborate with stakeholders to address issues quickly and accurately, as well as to identify and report trends" "Continually meet or exceed minimum pre-established metrics for dealer service quality as monitored on a weekly, monthly, and yearly basis" "Demonstrate and continuously improve knowledge of all Vehicle, Parts & Accessories, Apparel & Licensing, Marketing promotions and events, and other Harley-Davidson programs, policies and procedures" "Participate in a self-directed work team and hold self and team members accountable to team determined guidelines, rules, and policies in a constructive manner" "Research, process, and train dealers with Return Merchandise Authorizations" "Process duplicate MCO requests and VIN label requests" "Support and validate urgent warranty and down traveler dealership direct ship parts requests" "Validate and submit Dealer Inspection Requests to ensure parts quality meets engineering specification and packaging requirements" "Assist with P&A fitment and feature inquiries which may include reviewing Windchill engineering prints and part specifications" "Serves as a mentor or resource to others on the team, monitor team call coverage and assists in the training of new associates" "Communicates problem resolution to dealers, team leads on a timely basis" We need to ensure each is a separate

• . Also note some sentences start with verbs; we keep as is.