Dealer-PT

Responsibilities

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.
• Provides fast, flawless, personalized service to players.
• Consistently builds and maintains rapport with guests.
• Maintains knowledge of all aspects of the games dealt.
• Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.
• Counsels and trains new employees.
• Conducts assigned game according to procedure.
• Ensures appropriate game protection.
• Ensures appropriate game pace for all players.
• Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience.
• Ensures payouts are made quickly and accurately.
• Fills and credits tables by verification of cheques.
• Opens and closes tables according to established guidelines and procedures.
• Performs all other related and compatible duties as assigned.

Requirements

• Strong verbal communication skills; fluent and literate in English.
• Knowledgeable of applicable state gaming laws and regulations.
• Excellent customer service and interpersonal skills.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Highly organized and detail oriented.
• Able to add, subtract, multiply, and divide accurately to figure payoffs.
• Ability to work any shift or hours, including nights, weekends, holidays, and overtime.

Qualifications

Commensurate with experience.

Skills

• Customer service skills
• Communication skills
• Knowledge of gaming regulations
• Organizational skills
• Mathematical skills

Benefits

Specific benefits such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Pay

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience.

Schedule

Paid time off is earned according to the local policy and increases with the length of employment.