Dealer PT

Position Summary

Under general direction from the Table Games Floor Supervisor, responsible for promoting a fun and positive customer experience by dealing Table Games to customers on assigned shift in a prompt, courteous and professional manner. Deals to the established policies and procedures of Table Mountain Casino including the handling of cash, chips and cards. Accurately pay, take player wagers, and maintain a stable game pace.

Essential Duties & Responsibilities

• Checks with the Table Game Supervisor prior to the commencement of a shift change to determine assignment.
• Begins dealer rotation in complete uniform and good personal hygiene.
• Ensures game protection and game pace for all guests and ensures payouts are made quickly and accurately.
• Shuffles cards as needed and deals table games.
• Provides a friendly, fun, and harmonious atmosphere for guests.
• Complies with department, casino, gaming regulatory policies, procedures, and internal controls.
• Verifies and pays winning hands, exchanges cash into house chips and takes losing bets according to house rules, regulations, policies and procedures.
• Safeguards company assets.
• Attends and participates in regularly scheduled staff meetings.
• Responds to customer’s requests in a prompt and professional manner; contacts supervisor as needed.
• Affords assistance in cleaning and maintenance of table games areas and inventory of supplies.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as required.

Direct Reports

None.

Access to Sensitive Areas

Table Games and Poker pit area.

Signatory Authority

Chip fill/credit receipts.

Minimum Qualifications

• High School Diploma or GED required unless waived by Human Resources Management.
• Pass dealer audition to qualify for the position.
• Previous dealing experience preferred.
• Basic math and reading skills required.
• Excellent interpersonal communication, guest service, attention to detail and problem solving skills required.
• Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.

Knowledge, Skills And Abilities

• Knowledge of basic math and arithmetic.
• Knowledge of principles and practices of public relations and customer service.
• Knowledge of card games dealing Blackjack, Spanish 21, Ultimate Texas Hold’em, Mini Bac, Pai Gow, Double Deck, Roulette, Poker, and Craps.
• Ability to deal Blackjack.
• Ability to handle stressful situations with guests.
• Ability to communicate effectively, both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to establish and maintain professional relationships with co-workers at all levels.
• Ability to work independently and meet strict time lines.
• Ability to interpret a variety of instructions furnished in written and oral form.

Physical Demands

• While performing the duties of this job, the employee may be required to stand for prolonged periods, walk and sit; use hands for dexterity of motion; stoop, bend, kneel or crouch, and have normal auditory, visual acuity, and verbal communications skills.
• The employee must occasionally lift and/or move up to 25 pounds.
• Work involves prolonged sitting, walking, or extended work hours including swing shifts, evenings, holidays and weekends may be required.
• Must be able to work Nights, Weekends, and Holidays.