Dealer Performance Manager - Dallas, TX, St Louis, MO, Oklahoma City, OK

About the role

The Dealer Performance Manager serves as a field service provider for TrueCar, responsible for engaging, managing, and retaining dealer accounts within their book of business to ensure a consistent revenue and profitability stream aligned with strategic goals.

Responsibilities

• Manage, maintain, and retain dealer accounts within an assigned book of business, ensuring a consistent cadence of in-person engagement with dealers.
• Advocate for dealer success to reduce churn and problem-solve issues.
• Onboard, train, and support dealer accounts using standard practices developed to provide efficient support for a book of business.
• Ensure dealers have the resources available to enable their success on the TrueCar platform using all available self-service collateral, training materials, and performance reporting.
• Work collaboratively with Account Executives, Dealer Operations, and Dealer Training teams to support the needs of an assigned book of business by troubleshooting, reporting, documenting, and taking initiative in problem-solving issues.
• Establish and maintain strong relationships with dealer senior leaders and decision-makers.
• Monitor and resolve dealer escalations with all involved functional areas, including Dealer Performance and Sales Operations teams, to assure approval and success.
• Serve as liaison between the Dealer and Dealer Operation teams with respect to product implementation and continuous product management.
• In partnership with the Dealer training team, learn about new or upcoming products and features, ensuring a high level of personal proficiency in knowledge and functionality of products.
• Serve as subject matter expert in TC products.
• Support a team environment with strong morale and positive energy, anchored on sales goals.
• Report and record all sales activity notes within Salesforce and communicate properly with applicable team members.
• Serve as a Change Agent, leading change and acting as a catalyst for continuous improvement.
• Support the management of accounts receivable for assigned accounts.
• Demonstrate a high level of attentiveness towards dealers and actively contribute to a culture that encourages high-quality service with a sense of urgency.
• Develop trusting relationships and open communication, accepting feedback (up and down).

Requirements

• Demonstrated success in relationship management in the automotive industry.
• Experience in digital media advertising.
• Tech-savvy with the ability to understand, interpret, and present data with a consultative approach.
• The ability to grasp new concepts quickly, with an open mind for change, and a willingness to solve problems.
• Excellent communication and presentation skills, with the ability to listen for understanding and influence outcomes.
• Proven track record of excellent client service.
• Experience with Salesforce or other Customer Relationship Management tool utilization.
• Expertise in interfacing with client contacts at various levels.
• Demonstrated ability to effectively present information including complex technical content, and respond to client requirements/requests.
• Ability to understand client standards and requirements pertaining to offered products, features, and capabilities.
• Ability to communicate client requirements and methodologies to the internal organization to ensure alignment.
• Ability to represent the company within an assigned book of business.
• Utilize state-of-the-art office software and learn new software.
• High integrity, self-starter, strong work ethic, with a high level of energy.

Qualifications

• Must reside in the Minneapolis, MN, Kansas City, MO, Oklahoma City, OK, St. Louis, MO, or Dallas, TX areas.
• Experience supporting a book of business across the central United States.
• Experience working with dealerships and understanding their needs and challenges.
• Strong interpersonal and communication skills.
• Ability to travel domestically by car, using personal vehicle, for daily travel, and by airplane or car for overnight trips up to 20% of the time.

Skills

• Relationship management skills.
• Technical aptitude.
• Data interpretation and presentation skills.
• Client service skills.
• Problem-solving abilities.
• Communication and presentation skills.
• Travel and customer interaction skills.

Benefits

• Base salary + incentive: $100,000 - $120,000.