Dealer Development - Parts and Service Representative Smyrna, GA (preferred) or Denver, CO

About the role

Sandvik Mining is a global leader in equipment, tools, parts, service, digital solutions, and sustainability‑driving technologies for the mining and construction industries. The company’s world‑class R&D delivers premium, high‑tech products at the forefront of automation, digitalization, electrification, and sustainability. This Dealer Development, Parts & Services Representative will engage dealers to grow profitable parts and service sales, strengthen relationships, drive brand preference, and maximize sales within an assigned territory. The role is preferably based in Smyrna, GA, with openness to Denver, CO, and may follow a flexible hybrid schedule.

Responsibilities

• Execute the Parts and Service action plan to grow profitable parts and service sales across all available portfolios.
• Improve Sandvik brand and product awareness within the region through engagement with multiple stakeholders in the dealer sales channel; develop a full understanding of the business environment, market trends, and competitive actions.
• Perform gap analysis on the existing fleet with Product Specialists to identify sales opportunities; maintain fleet status and machine hours updated in the system for assigned accounts/territory.
• Establish high‑level relationships with business decision makers, identify business needs and problems, and consult with dealers about products for Sandvik end users.
• Communicate effectively across product, industry, dealer, and/or customer audiences to gain understanding and acceptance of ideas and recommendations.
• Apply strong technical knowledge, leadership skills, and financial acumen to manage in a diverse and potentially contentious environment; work with people from many different backgrounds and cultures, internally and externally, to influence and resolve differences.
• Identify/map training and development needs and collaborate with internal Sandvik personnel to ensure those needs are met.
• Follow up on pending parts orders and backorders with dealers and customers on a regular and scheduled basis.
• Assist with machine down resolution.
• Resolve challenges by offering alternative solutions where appropriate to increase dealer and customer satisfaction.
• Record, update, maintain, and close cases and opportunities in Salesforce, documenting dealer inquiries.
• Follow standard processes and procedures from Sandvik and other applicable policies.

Requirements

• 5+ years of industry‑related experience in a technical sales position with an OEM or dealer.
• Strong communication skills with the ability to connect with management, technical, and non‑technical people.