Dealer Communication Coordinator

Job Duties And Responsibilities

• Data Entry, Analysis, and Database Maintenance
• Inputting data into various technology platforms to execute automated processing.
• Documenting the cancellation refund process through denial or disbursement of funds.
• Reviewing intake materials processed by other parties to ensure all information is accurate.
• Monitor and analyze dealer performance such as recovery rates, outstanding funds due, communication patterns, etc.
• Collection, maintenance, and input of dealer contact information.
• Documenting and analyzing patterns of behavior within a dealer or dealer network to support increased dealer performance over time.
• Communications Servicing with Higher Level Problem Solving
• Attend various meetings via Teams or in office with either external or internal parties related to Coordinator processes for collaboration needs.
• Collaborate with other process areas to ensure quality and efficiency of all procedures, including contact with external clients.
• Update various programs with updated and correct data points and information obtained via dealer, provider or lender.
• Engage and attend various program testing with Allied development teams to enhance processes.
• Utilize various Microsoft platforms to update numerous systems with information obtained via dealer email and phone calls received.
• Investigate outstanding refunds via various reporting, utilizing said reporting to communicate with lenders and dealers via email/phone to obtain all outstanding refunds.
• Dealer recovery, with a more aggressive and persistent approach, prioritizing specific lenders and creating a more personal relationship between Allied and dealer.
• Process email responses from dealers/providers to obtain refund information and keep all information up to date in various programs and systems.
• Fielding incoming dealer customer service calls through AWS, resolving calls with one call resolution.
• Participate in various dealer recovery enhancement testing and demos when necessary.
• Dealer/provider research through various systems to identify the lowest performing dealers; with outstanding refunds, prioritizing the highest dollar amounts owed.
• Tracking dealer recovery statistics to provide to management and field when requested.
• Ensuring compliance due to state driven requirements related to product cancellations and flow of funds.
• Able to multi-task while navigating within the environments of multiple systems.
• Work within multiple programs and formats to ensure flow of funds between internal areas are accurate and efficient processes.

Qualifications (Education, Experience, Certifications & KSA)

• High school diploma or GED required.
• Associate’s degree, vocational training or technical training preferred.
• 3-4 years of work-related experience required.
• Access to outside programming systems needed for documentation work. Examples: RFP program, Cox automotive, and client documentation programs needed to obtain product contracts.
• MS Office Experience including Excel and Power BI.