Dealer

Position Summary

Responsible for control of the table game and ensuring that guests have a favorable gaming experience. Promote great customer service culture through actions and positive attitude.

Responsibilities

• Must be proficient in dealing Blackjack and Novelty games.
• Deal the game with high-volume customer interactions and maintain a cheerful attitude.
• Build guest relationships by communicating with patrons, making them feel welcome, and inviting them back to play.
• Provide superior customer service and handle challenging guests professionally and positively.
• Deal the game and monitor the monies of the table at all times.
• Control gaming cards and equipment.
• Analyze customer play for cheating scams and suspicious variations in play.
• Accurately and promptly pay winning bets or collect losing bets as per the policies and procedures of a specific game.
• Maintain a clean, safe, friendly, and fun environment for guests and employees.
• Meet departmental goals.
• Surprise and delight guests, leaving them with positive feelings about the property and establishing/maintaining relationships with them.
• Approach each situation with a “yes we can” attitude, every guest every time.
• Perform other duties as assigned.

Qualifications

• Previous dealing experience required and successfully passed audition or successfully completed dealer school and audition.
• A High School degree or GED equivalent preferred.
• Able to obtain a Missouri Gaming License.
• Subject to post-accident drug testing or testing under reasonable suspicion.