Dealer Account Manager

Join Team CARFAX and help millions of consumers make more-informed decisions every day. We pride ourselves on being mission-focused, with a brand built on accuracy and integrity. Our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.

About the role

This position requires 3 days a week in our Virginia office, subject to change with future business needs.

Responsibilities

• Maintain, grow, and retain strong relationships while up-selling new products and services in a phone-based environment
• Provide top-notch customer service and establish rapport with key decision makers
• Achieve monthly metric goals by driving growth with existing CARFAX dealers
• Increase customer awareness, engagement, and retention by sharing the value proposition of CARFAX products
• Collaborate with peers in the dealer business unit, sales, marketing, and finance to resolve issues and provide process improvements
• Demonstrate a strong work ethic by being a highly motivated self-starter

Requirements

• Customer service, relationship management, and retention experience
• Exceptional communication and time management skills
• Goal-oriented and results-focused
• Ability to work independently and prioritize multiple tasks
• Ability to persuade and influence others through demonstrated product knowledge
• Experience with a CRM tool (Salesforce preferred)

Spanish speaking is a plus but not required.

Benefits

• Competitive compensation, benefits, and generous time-off policies
• 4-day summer work weeks and a winter holiday break
• 401(k) / DCPP matching
• Annual bonus program
• Casual, dog-friendly, and innovative office spaces

CARFAX has been recognized as:

• 13x VA Best Places to Work
• 12x Top Workplaces in Washington (Presented by The Washington Post and WTOP)
• 9x Washingtonian Great Place to Work
• 5x USA Today Top Workplaces
• 5x St. Louis Post-Dispatch Best Places to Work

Pay

The anticipated annual base salary range for this position is $55,000 - $65,000. Actual compensation within this range will be determined based on a variety of factors, including geographic location, relevant experience, skills, qualifications, and internal equity considerations. In addition to base salary, employees may be eligible for incentive compensation, long-term incentives, and a comprehensive benefits package, where applicable.

About CARFAX And S&P Global Mobility

CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service, and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value, and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world’s largest vehicle history database.

S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics, and workflow solutions in the global capital, commodity, and automotive markets.