Deal Desk Analyst
The Role
We're hiring a Deal Desk Analyst reporting into our Revenue Operations organization. This role is the engine of Tines' day-to-day deal operations. You will turn quotes, order forms, and approvals around quickly and accurately, and act as first line support for our Sales reps, CSMs, and RMs, keeping deals moving and the field unblocked.
You will work with high-level direction and own a clearly defined scope, escalating genuinely complex or non-standard deals to senior members of the team. It's an ideal role for someone who thrives on responsiveness, accuracy, and high transaction volume, and who wants to build deep quote to cash expertise as Tines modernizes its tooling.
What you will be doing
- Process deals. Create and manage quotes, order forms, and amendments in CPQ accurately and within SLA.
- Rout approvals. Drive deals through the approval matrix, tracking status and looping in the right approvers to keep cycle times low.
- Support reps. Be the first point of contact for day-to-day pricing, packaging, and process questions, responding with a service mindset and advising on alternate contract options to drive deal closure.
- Protect data quality. Maintain deal hygiene and accurate opportunity and quote data in Salesforce.
- Support the close. Help manage order processing and prioritize effectively during periods of high volume, with schedule flexibility at month and quarter end.
- Escalate well. Identify complex or non-standard deals early and hand them off cleanly to the senior deal desk.
- Partner cross-functionally. Partner with Legal, Finance, and Sales to facilitate, process, and execute standard and non-standard deals.
- Improve tooling. Help support and improve our CPQ tool, DealHub, and the associated workflows.
What you bring with you
- 3–4 years in deal desk, sales operations, or order management within B2B SaaS.
- Familiarity with CPQ and quote to cash processes (Salesforce, DealHub, or similar).
- Detail oriented, organized, and responsive; comfortable with high transaction volume and period end pressure.
- Strong stakeholder service mindset and clear, well-structured communication.
- Understanding of SaaS business models, subscription-based pricing, and revenue recognition principles.
- Not fazed by ambiguity or uncertainty, and comfortable working in a dynamic, hyper-growth environment.
- A clear and thoughtful communicator when discussing and sharing sensitive data with a range of business functions.
- Strong MS Excel/Google Sheets skills (required).
Target Annual Compensation
Up to a $140,000 salary + 10% bonus + equity
Application Instructions
Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
About the role
This is a remote position that must be based in the United States in the Eastern or Central time zone.
Qualifications
Not specified
Skills
Not specified
Benefits
Not specified
Pay
Not specified
Schedule
Not specified
Company Information
Tines is founded in 2018 with co-headquarters in Dublin and Boston. Founded with a mission to power some of the world's most important workflows, Tines is an integrator across the entire tech stack, vendor-agnostic, and secure and private by design. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. Tines is committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity.
Equal Opportunity Employer
Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, color, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.