Deal Desk Analyst

About the role

The Deal Desk Analyst will provide support for standard new business, upsells, and renewals deals, focusing on deal structuring, pricing, and flow management. This role also involves scaling the Deal Desk function internally.

Responsibilities

• Provides first-line Deal Desk support for standard new business, upsells, and renewal deals (including guidance on deal structuring, packaging, and order forms)
• Drafts custom Order Forms for non-standard commercial terms in deals, ensuring all necessary approvals are secured
• Maintains a Clause library for negotiable deal levers and provides prompt guidance to sellers on best options to close the deal
• Escalates non-standard deals and pricing issues to business leaders across Deal Desk, Finance, Commercial, Legal, and Product
• Delivers pricing guidance published by Pricing and facilitates the creation of quotes by the Commercial team
• Guides Account Executives on deal structuring to meet customer requirements, follow standard packaging, and maximize ACV
• Ensures Salesforce data and Order Form data are aligned and accurate
• Packages the various components of the executable contract into a final Work Order, after acquiring appropriate sign-offs
• Ensures that contracts for all large end-of-quarter deals are reviewed and forecasted accurately

Requirements

• 2-3 years of experience in Contract management, Order Management, or Deal Desk
• Bachelor's or Bachelor's degree required
• Experience with Salesforce.com and/or CRM analytics, training, and adoption
• Preferred experience with CLM
• Proficient with ERP systems
• Strong competency with Excel, business models, pivot tables, charts, and graphs
• Ability to function as part of a team and adhere to strict deadlines in a fast-paced, ever-evolving environment
• Strong logic and reasoning skills to understand and action complex concepts
• Ability to synthesize information into actionable insights and contribute to both creating and executing business strategies

Qualifications

• Self-starter, smart, ethical, friendly, hard-working, and proactive
• Able to work with a high degree of autonomy in a global environment
• Able to take initiative and make recommendations on how to improve existing processes
• Attention-to-detail and ability to multitask are critical
• Strong communication and interpersonal skills, comfortable with public speaking and providing training to others