DDS IT User Support Analyst (Information System Support Specialist 4)

About the role

The Oregon Department of Human Services’ Disability Determination Service (DDS) operates a unique computer system purchased by the Social Security Administration, integrated into the federal network and isolated from State of Oregon systems. Staff in this unit are not supported by any state-managed computer facility and must adhere to all Social Security security and network protocols. This position serves as the highest-level source of technical expertise on network issues within DDS, acting independently of any state or local Information Systems Team outside DDS.

Responsibilities

Customer Assistance: Communication, Hardware and Software

• Monitor performance of hardware and software, diagnose communication problems, identify solutions to maintain the existing network and applications environment.
• Diagnose and resolve performance problems on the network environment caused by software and user problems.

Operations: Communication, Hardware and Software

• Install, configure, upgrade, and solve problems with devices within the existing network environment.
• Review and adjust devices and software on the network to deal with traffic or scheduling issues, maintain security and access for production staff and external partners, recover or restart servers as needed to deal with degrading performance, and take appropriate action to control space utilization on the network.
• Monitor system performance, analyze problems with version compatibility and control the same.

Construction: Software

• Install new application software as needed.
• Perform analysis of proposed hardware, network or application enhancements and other special duties.

Additional duties: Provide automation training and use support to all Disability Determination Service staff; maintain the Disability Case Processing System application, tables, printing and associated ancillary software.

Requirements

Minimum Qualifications

• Three (3) years of information systems experience in System integration and Development experience; OR
• An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND one (1) year of information systems experience in System integration and Development experience.

Essential Attributes (all required)

• Minimum four (4) years of IT Customer relations experience.
• Minimum four (4) years installation, performance monitoring, access, security, back-ups, scheduling, inventory management and processing orders.
• Minimum four (4) years of experience in information systems operating software and operating systems language and hardware configuration.
• Expert level of proficiency in use and supporting M365 applications.

Candidates must be HSPD-12 credentialed or able to pass the HSPD-12 background check process after a conditional offer. A cover letter addressing each essential attribute is required.

Working Conditions

• General office environment.
• Typical schedule Monday–Friday, 8:00 AM–5:00 PM (flexibility for alternate work schedule).
• May occasionally adjust work hours to a flex schedule based on business needs.
• Eligible for overtime.
• Ability to work on-call shifts and respond to emergent issues at the physical location on occasion.

Benefits

• Comprehensive benefits package.
• Cost of Living Adjustments.
• Possible eligibility for the Public Service Loan Forgiveness Program.
• Annual salary increases (until reaching the top of the listed salary range).
• ODHS Employee Resource Group communities that promote shared learning.

Additional Information

• Criminal history and background check conducted for finalists; adverse results may lead to disqualification.
• No visa sponsorship offered.
• Within three days of hire, complete the US Department of Homeland Security’s I‑9 form; ODHS uses E‑Verify to confirm work authorization.
• Permanent, full‑time position represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.
• Veterans’ preference available; see agency guidance for submitting documentation.

Contact

For accommodation requests under the ADA, application questions, or job‑specific questions, email ADA.DHS@dhsoha.state.or.us.

Recruiter: Bonnie Nyssen — bonnie.nyssen@odhs.oregon.gov (include the job requisition number when contacting).