DC Shop Technician Supervisor

Responsibilities

• Direct and supervise a team of technicians, assigning daily tasks and ensuring work completion meets time and quality requirements
• Provide ongoing training and development opportunities to enhance team skills and performance
• Foster a positive, collaborative team environment that promotes productivity and engagement
• Monitor individual and team performance against PPH (pieces per hour) standards, providing regular feedback, coaching, and guidance
• Plan, prioritize, and schedule daily work assignments to ensure timely project completion
• Monitor workflow progress and adjust schedules as necessary to meet deadlines
• Review operating goals and standards daily while ensuring adherence to all Standard Operating Procedures
• Implement best practices to enhance shop productivity and reduce downtime
• Ensure all work meets company quality standards and client specifications through company software including "Product Quality" and "High Jump"
• Inspect completed work for accuracy, thoroughness, and quality
• Perform minor repairs on top surfaces of case pieces and tables
• Ensure all tools, equipment, and machinery are well-maintained, sustained, and in proper working condition
• Enforce safety policies and ensure all work complies with health and safety regulations
• Promote a culture of safety in the shop by providing guidance on safe work practices and addressing potential hazards
• Conduct regular safety inspections and maintain compliance with all relevant regulations
• Record necessary details regarding customer claims, including customer information, issue descriptions, and supporting documentation (receipts, photos, etc.)
• Process and facilitate returns, exchanges, or repairs for defective or unsatisfactory products
• Ensure customer satisfaction through timely resolution of product issues
• Oversee inventory of parts, tools, and supplies, ensuring availability when needed
• Monitor stock levels and coordinate ordering to prevent work delays
• Optimize resource allocation to maximize efficiency

Qualifications

• Required Skills & Competencies: Leadership, Technical Expertise, Quality Focus, Safety Consciousness, Communication, Problem-Solving, Organization

Company Values

• Demonstrate the Company's Core and Growth Values in the performance of all job functions

Benefits

• Health, Dental, Vision, Employee Assistance Program
• Paid Time Off; increases with years of service
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Tuition Assistance
• Ashley Wellness Centers (location specific)
• 401(k) and Profit Sharing
• Life Insurance

About

Interested in learning more about Ashley Furniture’s Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:

• Corporate Social Responsibility

We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted.

This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.

Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.

Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.