DC Power Technician Level 4

Job Summary

The Critical Power Level 4 Technician (non-IT) is an expert in the critical power industry and has extensive experience with telecommunications, utility and/or UPS power systems. This is a leadership position that will supervise and train less experienced technicians. A level 4 technician should be able to design custom power solutions and provide turnkey installations. Due to the energized electrical equipment (hot) work requirement of this position, safety must be of the highest importance. A major aspect of this position is to ensure the highest standards of quality and service. This position reports to the Regional Service Manager and does not have any direct reports.

Key Job Responsibilities

• Interact with people from all organizational levels, both inside and outside the company.
• Provide the highest quality of service possible to assure customer satisfaction.
• Timely reporting of all activities including service reports, expense reports, and maintenance reports to the customer.
• Being directly responsible for company assets, including a service vehicle, parts inventory, tools and test equipment.
• Functions with little direct supervision.
• Other duties as assigned by supervisor.

Qualifications

• Education: AAS Degree / Tech School or equivalent work experience.
• Experience: 10+ years of technician experience with DC Power and/or UPS equipment is required. 5 years’ experience in lead technician role.
• License: Valid driver’s license.
• Skills: Strong communication, problem solving, and analytical skills. Ability to organize work and work independently, with limited supervision. Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices. Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs. Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction. Ability to work collaboratively with other departments toward the greater good of the organization. Ability to adapt to a fast-changing environment.

Job Requirements

• Education: AAS Degree / Tech School or equivalent work experience.
• Experience: 10+ years of technician experience with DC Power and/or UPS equipment is required. 5 years’ experience in lead technician role.
• License: Valid driver’s license.
• Skills: Strong communication, problem solving, and analytical skills. Ability to organize work and work independently, with limited supervision. Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices. Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs. Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction. Ability to work collaboratively with other departments toward the greater good of the organization. Ability to adapt to a fast-changing environment.

Benefits

• Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!
• Three medical plan options with employer premium contribution that start on day one.
• Employee paid dental and vision insurance that starts on day one.
• Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
• Medical and dependent care Flexible Spending Accounts (FSA) available.
• Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one.
• Company 401K plan with 100% match on the first 4% of employee contributions.
• 8 paid holidays.
• Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually.
• We offer employee paid accident, critical illness, and hospital indemnity insurance.
• We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts.
• Training and mentoring – Learn from our experts in the industry.
• Advancement opportunities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed in various locations, including data centers, refineries, power plants, telecom headends, hospital settings, with co-workers working side-by-side with a moderate level of activity being performed by co-workers. Exposure to high voltage AC/DC power is very common in many work environments. The noise level in the work environment is moderate.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed in various locations, including data centers, refineries, power plants, telecom headends, hospital settings, with co-workers working side-by-side with a moderate level of activity being performed by co-workers. Exposure to high voltage AC/DC power is very common in many work environments. The noise level in the work environment is moderate.