DC Ops Technician III - US

Work Location: Richardson, TX

About the Role

As a Data Center Operations Technician, you will own the responsibility for all IT infrastructure, including customer configurations, within the data center environment. Your role ensures all customer server environments are secure, operational, and maintain 99.999% uptime.

Responsibilities

• Monitor and prioritize an internal ticketing system to provide customer support.
• Perform basic operating system storage troubleshooting, storage upgrades, hardware troubleshooting, and RAID configuration changes.
• Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux, or VMWare ESX Server.
• Conduct simple operating system administration tasks, including setting up OS network IPs, fresh OS installs (using PXE), firmware updates, and basic OS troubleshooting.
• Install or remove fiber or copper cabling, and troubleshoot Layer 1 network connectivity issues.
• Install network device hardware, including switches, firewalls, load-balancers, and security appliances.
• Install hardware on storage devices, including DAS and NAS arrays.
• Complete customer maintenance requests involving hardware modification, operating system installation, mounting devices within cabinets, and fulfilling cabling requirements.

Requirements

• Must be a US Citizen.
• High School Diploma or equivalent is required.
• 2 years’ experience working in a data center environment.
• Able to build, repair, or upgrade hardware components.
• Strong understanding of storage RAID configurations and requirements.
• Must be able to lift 50 lbs. overhead.

Pay

The compensation range for this position is $52,015.00/year in our lowest geographic market up to $76,250.90/year in our highest geographic market. Pay is based on market location and may vary depending on job-related knowledge, skills, and experience. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards, and an Employee Stock Purchase Plan (ESPP).

Benefits

Learn more about benefits at Rackspace, including health coverage, retirement plans, incentive compensation, equity awards, and an Employee Stock Purchase Plan (ESPP).

About Rackspace Technology

We are the multicloud solutions experts, combining our expertise with the world’s leading technologies—across applications, data, and security—to deliver end-to-end solutions. We advise customers based on their business challenges, design scalable solutions, build and manage those solutions, and optimize returns into the future. Named a best place to work year after year by Fortune, Forbes, and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers, and deliver the future.

Rackers thrive through connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day and embrace unique perspectives to fuel innovation and serve our customers and communities globally.