Daytime - Ticket Specialist Supervisor

Responsibilities

• Organize communication and event information for multiple venues to inform ticket specialists and phone operators of needed information to effectively make ticking transactions.
• Manage ticket requests for employee club orders, group orders, donations, employee comps, and marketing trade/comp.
• Open INTRUST Bank Arena and Orpheum box office during scheduled business hours.
• Serve as manager on duty for box office during events at the Orpheum.
• Reconcile all ticketing transactions for multiple venues on a daily basis, including daily cash deposits and vault reconciliation.
• Provide excellent customer service and respond promptly to customer requests for service and assistance, including responding to email inquiries and web form submissions.
• Must effectively provide customer service to deal with box office questions independent from box office management.
• Able to work independently and as part of a team.
• Regular attendance is an essential job function.
• Position requires the ability to work at all local Legends Global venues in Wichita and Andover.
• Other duties as assigned.

  Qualifications

  • High School Diploma or GED, some college preferred.
  • Box office experience desired.
  • Two - five years professional work experience.
  • Supervisory and cash handling experience.
  • Ability to speak read and write in English.

  Skills and Abilities

  • Exceptional customer relations and problem-solving skills.
  • Effective oral and written communication.
  • Ability to calculate mathematical computations and handle financial transactions rapidly and accurately in a fast-paced environment.
  • Ability to operate computerized ticketing system, telephone, copier, fax machine.
  • Proven experience working in Microsoft Office, Word, and Excel.
  • Able to multi-task.
  • Maintain an effective working relationship with clients, employees, patrons and others encountered in the course of employment.
  • Remain flexible and adjust to situations as they occur.
  • Requires ability to work flexible hours, primary hours are for events to include nights, weekends and holidays, as requested.

  Physical Demands

  • This position requires walking, walking up and down stairs, and standing, stooping, substantial sitting and may require lifting up to 30 lbs.
  • Finger dexterity is essential for managing computer systems, and the ability to hear to assist with phones.
  • The person must be able to climb stairs and walk long distances to access all seating.
  • Ability to operate a two-way radio and speak clearly.
  • Specific vision abilities required by this job include close vision.
  • Requires occasional fast-pasted interaction with large groups of people.