Day Service Supervisor

General Purpose

In a few brief sentences summarize the primary duties and responsibilities.

Provide direct supervision to Habilitation Specialists and/or Direct Support Professionals (Rehabilitation Technicians) in Community Prevocational and Day Habilitation Services for individuals with Intellectual and Developmental Disabilities. Coordinate & ensure service delivery for a case load of up to 30 individuals with I/DD. Additionally overseeing Habilitations Specialist’s implementing of Person-Centered Practices to the program in its entirety. The supervisor is responsible for engaging each individual in a Person-Centered Planning process to identify their goals and implement services and activities that will help them achieve their highest level of independence while providing leadership to Habilitation Specialists and Direct Support Professions to ensure quality services throughout program. The supervisor splits his/her time between providing on-site guidance and leadership and taking care of various administrative issues as described in the essential function section.

Essential Functions

• Complete required documentation (including Life Plans, Monthly Case Notes, Person Centered Plans, Prevocational Assessments, DDP1’s, Incident Reports, and other required documentation) to funding source and oversight agency standards within specified timeframes.
• Ensure Individual's on caseload and in program meet monthly attendance goals.
• Prepare monthly attendance report for Program Manager.
• Engage each individual in Person Centered Planning.
• Use their Person Centered Plan and feedback as the basis for developing Staff Action Plans, Employment Plan, Goals, Staff Supports & Services.
• Create group & individual monthly schedule.
• Solicit feedback, observations, insights, & recommendations from the individual, Rehabilitation Technicians, & Job Developer regularly on individual's progress & changes to make to schedules & Staff Action Plan/Employment Plan.
• Ensure Person Centered Planning and Practices are carried out with Habilitation Specialists and Direct Support Professionals for all program participants.
• Responsible for submitting & balancing Petty Cash reports, tracking Metro Card distribution & reconciliation, submitting monthly transportation reimbursements, and conducting monthly fire drills at offsite locations.
• Visit hub sites & volunteer / internship sites to supervise activities, evaluate individual's progress, and monitor the quality of services/ activities and interactions between Rehabilitations Technicians and individuals.
• Responsible for ensuring Rehabilitation Technicians provide daily services as written in the individual's Habilitation Plan and accurately enter time & attendance and services provided to individual's on a daily basis.
• In accordance with OPWDD and agency requirements modifies his / her own communication to ensure understanding & respect when interacting with individuals; including modifying tone of voice and use of verbal & nonverbal techniques to meet the individual's communication needs.
• Exercises good judgment and discretion in all communications and when making decisions that impact individuals, the group of individuals, and / or in crisis situations.
• Demonstrates the following desirable professional qualities: Professional demeanor follows punctuality & attendance policies, reliability, readily adapts to changes in work assignments, good communication skills, and pleasantness.

Qualifications/Basic Job Requirements

• Education: Bachelor degree from an accredited school in related field preferred and/or combination of related work experience.
• Experience: One year of work experience in mental health, vocational rehabilitation, or case management preferred.
• Skills: Strong interpersonal & communication skills. Strong organizational and time-management skills. Ability to handle multiple tasks simultaneously and prioritize demands. Facility with written communication. Ability to work independently with minimal supervision. Flexible and open to new ideas. Approaches problems in a solution oriented manner. Avoids making assumptions about individuals abilities and motivation. Deals with confidential information and issues using discretion and judgment.