Day Support Professional

Pay

Initial offers are made at an hourly base rate of $19. Additional compensation may be available after hire based on driving responsibilities, required certifications (e.g., AMAP), and length of time in the role. Pay increases within the range are based on certifications, training completion, and job performance. The hourly rate is one part of Heartshare’s total compensation package, which may also include a bi‑annual discretionary bonus.

Responsibilities

• Implement the individual program participant’s Day Services Plan, consistent with their specific goals and valued outcomes.
• Participate in planning and implementing activities—both center‑based and community‑based—that address participants’ goals and outcomes.
• Train and teach program participants according to their individual goals and valued outcomes.
• Facilitate skills development, socialization, and active participation in group room and community activities.
• Provide support tailored to each person’s individualized needs and routines.
• Facilitate community inclusion according to each participant’s needs, interests, and desires.
• Support participants in forming and maintaining friendships with neighbors, co‑workers, and peers.
• Encourage interaction between participants and community members, focusing on personal relationship development.
• Transport participants in agency vehicles for community inclusion, recreational purposes, and to/from home as required.
• Participate in planning group recreational trips and outings.
• Attend interdisciplinary team meetings for participants receiving direct support and services.
• Collect consumer‑related information (behavioral data, goal‑related data, community inclusion logs, communication books, etc.) accurately and promptly.
• Complete all written reports and documentation in a timely manner.
• Ensure participants are clean, safe, and never left unsupervised.
• Assist with bussing, lunchtime meals, and toileting as assigned.
• Accompany participants to clinic and/or emergency room visits as assigned.
• Provide crisis intervention and counseling as required.
• Report all incidents—including allegations of abuse, neglect, and serious reportable incidents—to program management immediately.
• Store group room equipment and supplies safely; maintain overall program orderliness and cleanliness.
• Report any hazards or unsafe conditions to the supervisor immediately.
• Perform other job‑related duties as assigned, consistent with the scope, responsibilities, and level of the position, and in compliance with applicable laws, regulations, and organizational policies.

Qualifications

• High school diploma or GED required.
• CNA (Certified Nursing Assistant) certification or a Direct Support Professional (DSP) certificate from an accredited organization preferred.
• One or more years of experience working with individuals with developmental disabilities preferred.
• Valid NYS driver’s license preferred but not required.

Benefits

• Rewarding work in a team environment.
• Paid vacation, sick, personal days, and holidays.
• 403(b) retirement plans with employer contribution.
• Health, dental, vision, and life insurance.
• Employee Assistance Program (EAP).
• Flexible spending accounts (Dependent Care, Medical, Parking, and Transit).
• Employee appreciation programs and events.
• Tuition assistance program.
• Professional development opportunities.
• Gympass discount.
• Verizon Wireless discount.
• BJ’s membership discount.
• Discounts on Broadway tickets, movies, theme parks, sporting events, gift certificates, and more.

About Heartshare

Heartshare has been dedicated for over 150 years to championing and empowering New Yorkers who are often overlooked and underestimated. Learn more at www.heartshare.org and follow Heartshare on social media platforms such as Twitter, LinkedIn, YouTube, Instagram, and Facebook.