Day Spa Lead

GENERAL SUMMARY

The Recovery Corner Manager is responsible for personally ensuring a positive customer experience through personal production and coach supervision. Responsibilities include selling and conducting private training and recovery corner modalities with members, assisting members, addressing member concerns, overseeing scheduling and time-keeping, communicating and enforcing company policies, and managing the Recovery Corner's revenue and operations.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Sell and Conduct Private Training & Recovery Corner Modalities with Members
• Assist members and encourage their involvement in private training and recovery corner modalities.
• Ensure accurate administration of Client Programs, supplement purchases, measurement tracking, workout and recovery programs.
• Arrive on time, prepared and attentive for all appointments.
• Aid in all revenue generating activities, including complimentary workouts, recovery booths, body fat tables, seminars, workshops, etc.
• Sell training & recovery sessions by executing an effective prospecting strategy, conducting guest tours, and completing sales when needed through the turn-over process.
• Responsible for achieving monthly revenue objectives set forth by the Company with regards to fitness, recovery and supplements.
• Review daily club sales performance and individual employee performance statistics with the Fitness Manager, Vice President and team members to identify issues and clarify behaviors needed to achieve club sales goals.
• Administer company policies as they relate to the sales process.
• Recovery Corner Administration
• Work with Fitness Manager to ensure coaches are productively attaining revenue and service goals, that standards are properly communicated and that the Recovery Corner remains on-track to attain daily, weekly and monthly financial goals particularly on weekends.
• Set monthly, weekly and daily goals and objectives aligned with Company’s expectations.
• Conduct monthly and weekly meetings with the Fitness Manager to review performance and operations.
• Handle member service matters including club tours, explanation of Recovery Corner services, and member sign ups, agreements and appointments.
• Mediate and resolve member issues and concerns in a timely and effective manner, elevating issues when appropriate.
• Perform and manage the completion of all administrative and housekeeping duties within the Recovery Corner (as outlined in daily and weekly checklists).
• Conducts daily facility walkthroughs and alert the Operations team of repairs and maintenance needs.
• Supervise coach sales activities, agreements and daily paperwork.
• Comply with operational procedures in the Recovery Corner and follow-up with compliance checks through the monitoring of club systems and employee performance.

ORGANIZATION RELATIONSHIPS

The Recovery Corner Manager will report directly to the Fitness Manager and/or General Manager. Responsibilities require interaction with all club management, employees and club members.

REQUIRED QUALIFICATIONS

• Knowledge, skills & abilities:
• In depth knowledge of Personal Training techniques from assessment to program design.
• In depth knowledge of Recovery Modalities and program design.
• Must be able to operate and adjust all Recovery Corner equipment.
• Knowledge of company policies, practices and procedures, including emergency and safety procedures.
• Strong interpersonal and communication skills.
• Ability to demonstrate and maintain a friendly, enthusiastic and positive, customer service driven attitude.
• Possess a strong customer service focus and ability to professionally address requests and inquiries from guests, members and staff.
• Understand and follow oral and written instructions and can communicate clearly and concisely.
• Possess strong organizational skills and understands basic record keeping practices and procedures.
• Demonstrate the ability to organize and prioritize multiple tasks with minimal supervision.
• Must be computer proficient, with basic skills in Microsoft Office Suite.
• Adhere to meal and rest break periods and must clock in and out for all shift times.

Required Experience

• Minimum of one certification from organization recognized by UFC Gym
• CPR/AED certification
• High school diploma or GED
• Four-year degree in a related field recognized by UFC Gym (preferred)
• Minimum 6 months of related experience
• Experience in management/employee relations preferred

Physical Requirements

• While performing the duties of this job, the employee is regularly required to stand.
• Physical effort required for daily duties include lifting heavy weights, squatting, bending, reaching, spotting, and prolonged standing and walking.
• Must be able to frequently lift and/or move up to 45+ lbs.