Day Program Specialist

About the role

The Day Program Specialist assesses, develops, and implements programming for participants, including job readiness, independent living, education, training needs, and support needs. This role implements teaching and strategies to achieve organizational goals, case management services, and employment support and training for Goodwill Day program participants. The specialist implements, revises, and sustains policies, procedures, and programs, typically working on projects and initiatives that span 1 day to 12 months.

Principal duties

• Assess, develop, and implement programming for participants, including job readiness, independent living, education, training needs, and support needs
• Develop, implement, and monitor individualized development plans by establishing appropriate goals and objectives for program participants (60%)
• Maintain accurate and up-to-date case file records in compliance with agency, CARF, and contract requirements
• Follow up to ensure attendance and analyze progress towards goal achievement for assigned program participants using attendance reports, phone calls, and individual meetings (15%)
• Provide direct support with activities and services based on individual participant or program staffing needs
• Assess individual needs, strengths, and interests; develop and implement person-centered Individual Plans and objectives with input from participants and stakeholders
• Attend, organize, and participate in interdisciplinary staffing and team meetings
• Build and maintain relationships with parents, primary caregivers, and funding sources (15%)
• Assist with the development of community resources to help participants maintain/improve communication, socialization, daily living skills, community integration, and recreation/leisure interests
• Utilize participant and stakeholder input to improve activities or services
• Ensure the vehicle is clean and the outing bag is well stocked and up to date
• Maintain van logs and maintenance; maneuver in small spaces, appropriately use lift and safety equipment; complete annual van training and compliance requirements (>5%)
• Effectively plan and manage own work to reliably complete routine job responsibilities and special assignments
• Periodically serve as a team member or subject matter expert on formal or department projects
• Effectively engage in change affecting her/him, communicating appropriately with supervisor; follow through on learning, skill building, and practice necessary to adapt to change
• Work under general supervision with regular review of work by manager or senior coworker; may be paired with senior team member for development purposes
• Use skills to solve problems of routine complexity; identify root cause, interpret data, and resolve issues
• Apply fundamental knowledge of professional principles and skills; work in compliance with established procedures
• Serve as an ambassador for Goodwill in the wider community; participate in volunteer opportunities as schedules and interest permit
• Complete other duties/responsibilities as assigned

Requirements

• Two years of college education or experience equivalency
• Minimum of 1 year experience
• Valid driver's license and driving record that meets insurance and company criteria
• Own vehicle or reliable transportation
• Obtain and maintain first aid/CPR and Medication Management certification
• Work experience in a recreational or human service field

Core cultural competencies

• Customer Focus: Independently anticipate and meet customer needs, search for ways to improve customer service, internalize customer feedback, follow up to ensure problems are solved, and provide innovative ideas to meet future needs
• Values Differences: Seek out diverse perspectives and talents of others; work effectively with those who have different perspectives, backgrounds, or styles; behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating; challenge stereotyping or offensive comments
• Communicates Effectively: Share information and updates with others; ensure clear, concise, and professional communication through reports, documentation, written and other communications; listen with interest to what others have to say
• Situational Adaptability: Demonstrate flexibility of responses to different situations by adapting to changing needs, conditions, priorities, or opportunities; monitor how well an approach is working and recognize cues that suggest a change in approach or behavior is needed
• Drives Results: Demonstrate a strong drive to achieve meaningful results by driving tasks to successful completion and closure; set high standards for own performance and show determination in the face of obstacles and setbacks
• Ensures Accountability: Take responsibility and ownership for successes and failures in own work; monitor progress of performance and change approach accordingly; follow through on commitments

Physical and sensory demands

• Regularly lift and/or move up to 10 pounds; frequently lift and/or move up to 20 pounds; occasionally lift and/or move up to 50 pounds
• Move about to accomplish tasks
• Lift: raise objects from lower to higher position or move objects horizontally
• Stoop, kneel, crouch, or crawl: position self to retrieve objects
• Reach: extend upwards or downwards to retrieve objects
• Worker is subject to human blood, body fluids, or tissue
• Remain stationary for extended periods of time
• Repetitive use of hands and vision while using computer keyboard and working with written and electronic information
• Ability to hear and communicate on phone and in person
• Travel required