Day Habilitation Case Manager

About the role

Waystone is currently seeking a dedicated Case Manager for its Day Habilitation Program located in Haverhill, MA. The Case Manager oversees and coordinates all support services for individuals served by Waystone.

Responsibilities

• Develop service plans, implement goals, conduct assessments, maintain accurate records, ensure documentation compliance, track attendance, and complete required submissions through Electronic Health Records and related systems.
• Train and guide staff to ensure support plans are carried out effectively and high-quality services are consistently delivered.
• Coordinate services aligned with DHSP/ISP and Behavior Support Plans to promote choice, inclusion, dignity, independence, and skill development.
• Document meetings for case conferences, support plan reviews, and trainings.
• Identify concerns proactively and collaborate with Supervisor/Director for person-centered solutions.
• Provide IDT updates with data-informed feedback on medical status, goal progress, and safety concerns.
• Implement plans including crisis plans, behavior treatment plans, and medical protocols.
• Provide personal care aligned with medical, physical, and psychological needs.
• Understand individual profiles to support positive learning environments.
• Communicate issues affecting health, safety, or well-being.
• Collaborate with teams including staff, families, departments, and funding sources.
• Develop curriculum aligned with day habilitation need areas.
• Advocate for community engagement in recreational, vocational, and therapeutic activities.
• Incorporate feedback to support decision-making and skill development.
• Maintain documentation including attendance, incidents, accidents, restraints, case notes, and health records.
• Auxiliary with audits including binder audits and training compliance.
• Promote teamwork and provide person-specific training/support.
• Respect rights in all interactions.
• Maintain confidentiality for all individual information.
• Complete mandatory training including CPR, First Aid, and Waystone-required courses.
• Report injuries immediately and complete follow-up documentation; ensure MassHealth compliance.
• Participate in QA inspections, audits, and reviews.
• Contribute to newsletter with team collaboration.
• Provide transportation as requested.
• Maintain a safe environment by reporting issues promptly.

Qualifications

• Bachelor’s degree in Human Services or related field with at least three (3) years of experience within the field of ID/DD or High School Diploma or GED with at least five (5) years of experience within the field of ID/DD.
• Bilingual proficiency in English and Spanish preferred.
• Minimum of two (2) years with case management, case reviews, development and implementation of goals and group activities, preferably in a related setting.
• Experience working with adults with developmental disabilities for a minimum of 1 year required.
• Familiarity with the Positive Behavior Supports model by DDS is a plus.
• Strong communication, organizational, and interpersonal skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficient with Microsoft Office and general office technology; able to handle confidential information with professionalism and sound judgment.
• Valid Driver’s license with a minimum of 1 year’s driving experience required.
• Regular and predicable attendance.