Database Team Lead
IPTA · Radford, VA · 2 mo ago
Information TechnologyFull-time
About the role
The role involves managing client relationships, providing technical support, and implementing solutions to meet customer needs.
Responsibilities
- Manage client relationships and provide excellent customer service
- Provide technical support to clients via phone, email, and in-person meetings
- Implement and maintain software solutions to meet customer requirements
- Conduct regular follow-ups to ensure customer satisfaction
Requirements
- Bachelor’s degree in Computer Science or related field
- At least 2 years of relevant work experience in IT support or customer service
- Strong problem-solving and communication skills
- Proficiency in Microsoft Office Suite
Qualifications
- Experience with CRM systems
- Knowledge of network infrastructure and troubleshooting
- Ability to work independently and manage multiple tasks simultaneously
Skills
- Technical proficiency in various software applications
- Excellent interpersonal and communication skills
- Strong organizational and time management skills
Benefits
- Competitive salary package
- Flexible working hours
- Professional development opportunities
- Health insurance benefits
Pay
Salary range: $50,000 - $60,000 per year
Schedule
Full-time position, Monday through Friday, 9 AM to 5 PM