Database Team Lead

About the role

The role involves managing client relationships, providing technical support, and implementing solutions to meet customer needs.

Responsibilities

• Manage client relationships and provide excellent customer service
• Provide technical support to clients via phone, email, and in-person meetings
• Implement and maintain software solutions to meet customer requirements
• Conduct regular follow-ups to ensure customer satisfaction

Requirements

• Bachelor’s degree in Computer Science or related field
• At least 2 years of relevant work experience in IT support or customer service
• Strong problem-solving and communication skills
• Proficiency in Microsoft Office Suite

Qualifications

• Experience with CRM systems
• Knowledge of network infrastructure and troubleshooting
• Ability to work independently and manage multiple tasks simultaneously

Skills

• Technical proficiency in various software applications
• Excellent interpersonal and communication skills
• Strong organizational and time management skills

Benefits

• Competitive salary package
• Flexible working hours
• Professional development opportunities
• Health insurance benefits

Pay

Salary range: $50,000 - $60,000 per year

Schedule

Full-time position, Monday through Friday, 9 AM to 5 PM