Database Coordinator

About the role

The Database Coordinator (DBC) supports the ongoing administration and optimization of the Intermountain Division’s WellSky and HMIS systems across Utah, Colorado, Wyoming, and eastern Montana. This role manages licensing, customizes data entry screens, develops reports and dashboards, and ensures system functionality aligns with the needs of DHQ, Corps, and program leadership.

Responsibilities

• Support the mission, purposes, and goals of The Salvation Army through the implementation and usage of WellSky and HMIS database software.
• Guide system development by recommending internal IM WellSky policies that respond to agency needs and to state, federal and other funding mandates.
• Ensure user licensing and compliance with state and federal guidelines.
• Care for user support and training, maintaining data integrity, and analyzing service outcomes to produce actionable insights that inform leadership decisions and strengthen funder reporting.
• Lead divisional data governance efforts, including compliance monitoring, outcome measurement implementation, and coordination of required data-sharing with multiple state HMIS systems.
• Ensure consistent, accurate, and mission-aligned reporting through the production of monthly, quarterly, and annual impact reports, supporting program effectiveness and accountability across the Division.
• Support the integration of Pathway of Hope and other IM program workflows.
• Register as the Data Partner Agency Liaison (DPAL) for Denver area HMIS.
• Work with end users to enhance IM’s database effectiveness through utilization review, data evaluation, and coordination of input from users, management, and divisional leadership.
• Provide proactive customer service to new and current users.
• Assess system and training needs of social services personnel in corps/units through interaction, periodic surveys, and other assessment tools. Improve system functionality as needs are identified.
• Participate in IM Pathway of Hope implementation as needed.
• Support the IM Divisional Secretary for Program's office with troubleshooting IM's and statistical discrepancies.
• Provide consultation to units, other divisions, and Territorial Headquarters (THQ) as requested regarding social services workflow and software solutions.
• Implement administrative setups and database changes for Wellsky and HMIS.
• Gather information for tailoring modules, assessments, sub-assessments, work sheets, pick lists, and reports to meet The Salvation Army's changing needs.
• Provide support through training and consultation on the implementation and continuous quality improvement of new reporting tools.
• Write custom reports for identified reporting needs within WellSky and HMIS.
• Learn and become proficient in the use of WellSky's reporting tools (ART and Qlik) and HMIS tools such as CAPER Reports and Demographics.
• Create reports for identified needs of The Salvation Army programs, particularly for fundraising asks and proposals as well as other stakeholders.

Requirements

• Computer systems degree expected or equivalent experience.
• Two years of professional experience working with databases and data management with demonstrated effectiveness in developing and delivering staff training expected.
• Verifiable experience with Homeless Management Information Systems (HMIS) and Service Point/WellSky software preferred.
• Computer proficiency and expertise in computer system utilization, including end user and system operations details.
• Excellent oral and written communication skills; presentation experience preferred.
• Ability to analyze and synthesize data and prepare reports.
• Solid people-skills with a customer service mindset.
• Capacity to multi-task and work independently with minimal supervision.
• Detail-oriented and clear-thinker.
• Organized ability to work independently.
• Customer service mindset.
• Able to reflect and model the high standards of our organization.