Database & Administrative Coordinator

Primary Functions

• Database & Systems Management (30%)
  • Platform Administration: Support org-wide maintenance of our Customer Relationship Management/Point of Sale (CRM/POS) system, Spektrix. Building/unlocking accounts. Building and adjusting events. Assisting in report builds internally and with our partners at Spektrix. Project managing system issues, elevating to Spektrix customer service when needed.
  • Data Upload: Keep our Power BI dashboards up to date with daily uploads, ensuring teams can track revenue, attendance, and sales trends.
  • Data Hygiene: Perform regular data clean-up, duplicate merging, and quality control to ensure accurate reporting.
• Marketing Administrative Support (70%)
  • Project Management: Serve as administrator for our project management tool, Airtable, ensuring project statuses are updated, and final content and invoices are uploaded.
  • Event Support: Collaborating across all departments, providing administrative support for events, including name tags, menus, signage printing, and coordinating pre- and post-event emails.
  • Survey Monitoring: Review survey responses, code them, and escalate issues to the appropriate department.

Requirements

• 1–3 years in administrative, nonprofit, or event support roles preferred.
• Experience with a POS/CRM system. Spektrix is preferred.
• Comfort aggregating data in Microsoft Excel. Power BI skills are a plus.
• Strong technical troubleshooting skills with a patient, community-focused approach to solutions.
• Excellent written and verbal communication, with attention to detail.
• High organizational skills and an interest in supporting a mission-driven, non-profit environment.

Physical Requirements

• This is a sedentary job that requires repetitive computer use.
• The work requires standard visual acuity.