Data Specialist

About the Role

The Data Specialist at Girl Scouts of Southwest Texas (GSSWT) assists with the maintenance of council databases, including Salesforce and SAP Hybris, by entering and updating customer account information, program details, and report queries. This role supports member and volunteer services, collaborates with various departments, and ensures data quality and system functionality.

Responsibilities

• Performs regular Volunteer Systems maintenance, including membership/records merge, customer profile adjustments, and managing the customer profile lifecycle.
• Builds program events in Volunteer Systems, Cheddar Up, and Looker, and assists in event reporting.
• Completes data entry for council membership and troop assignments.
• Collaborates with Membership and Program departments to process camp/program/adult learning registrations, refunds, and cancellations.
• Works with the Data Manager on out-of-cycle maintenance, data quality projects, and processes emailed data team requests.
• Creates and follows up on cases with GSUSA regarding system-level issues.
• Performs additional duties in support of the council’s mission and goals.

Qualifications

• Associates degree or equivalent from a two-year college or technical school and/or 3 to 5 years of data entry experience required.
• Proficiency in computer skills, particularly Microsoft Office (Excel, Outlook, Word).
• Ability to read, analyze, and interpret technical journals, financial reports, and legal documents.
• Strong math skills, including calculations of discounts, interest, commissions, proportions, percentages, and basic algebra and geometry.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Membership with Girl Scouts of the United States of America is required throughout employment.

Skills

• Customer Service: Manages difficult customer situations, responds promptly, and solicits feedback to improve service.
• Communication: Expresses ideas clearly, listens effectively, and handles sensitive and confidential issues with diverse groups.
• Problem Solving: Recognizes when action is needed, makes timely decisions, and refers issues appropriately.
• Teamwork: Balances team and individual responsibilities, contributes to a positive team spirit, and supports team success.
• Job Knowledge: Demonstrates competence in required skills, learns new skills, and understands how the role relates to others.

Work Environment

Primarily indoor work with occasional exposure to outdoor conditions and moving mechanical parts. Moderate noise level.

Physical Demands

Regularly lifts/moves up to 10 pounds and occasionally up to 25 pounds. Requires heavy visual acuity (close vision, peripheral vision, and ability to adjust focus). Frequent sitting, standing, walking, and use of hands; occasional climbing, balancing, stooping, kneeling, crouching, or crawling.