Data Quality & Customer Intelligence Specialist

About the role

The Data Quality & Customer Intelligence Specialist is responsible for maintaining the integrity, quality, and strategic value of Nexora's customer data across Salesforce and related commercial systems. This role partners closely with Customer Marketing, Commercial Excellence, Sales Operations, IT, and business stakeholders to ensure customer data is accurate, complete, and actionable for reporting, marketing, sales execution, AI initiatives, and customer intelligence.

Responsibilities

• Maintain accurate account, contact, hierarchy, and ownership data.
• Identify, merge, and prevent duplicate accounts and contacts.
• Support Customer Marketing through audience development, segmentation, and campaign readiness.
• Monitor CRM data quality, reporting accuracy, and data integrity metrics.
• Partner with Sales Operations and CER team to improve data processes and system integrations.
• Prepare customer data for AI, advanced analytics, Salesforce Einstein, Data Cloud, and Customer 360 initiatives.

Qualifications

• Strong verbal and written communication skills.
• Proficiency in Microsoft Office: Word, Excel, and PowerPoint.
• Sales and/or sales administrative experience preferred.
• Experience in the AV industry a major plus, but not required.
• Proven track record of being customer-centric and maintaining strong customer relationships.
• Ability to multi-task and exceed customer expectations and responsiveness.
• Sound analysis and critical decision-making skills.

Benefits

• Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability.
• Wellness Incentive Program and Employee Assistance Program.
• RRSP / 401(k) matching program.
• Work-life balance: Flextime, summer hours, paid vacation, and personal time off.
• A casual, fun, and collaborative work environment.
• Lively social calendar—there’s always something for everyone.
• Generous employee discounts on our products.
• Ongoing learning and development opportunities.
• The chance to work alongside a highly talented, high-performing team.