Data Performance Manager

About the role

Develops and administers a performance data tracking system designed to review and monitor the contractual compliance and obligations of SER/SERCO Detroit contracts/services. Analyzes performance outcomes by comparing actual to planned goals, evaluating service delivery process and related documentation to identify gaps in services, and quality controls on system errors and omissions.

Responsibilities

• Implements and manages a system-wide database for Detroit operations with expansion capabilities to include corporate wide contract performance.
• Assists with systems migration and integration of data into SER systems.
• Acts as the liaison between SER third-party contractors and funding sources.
• Ensures that internal reporting and database mechanisms are continually evaluated to meet the specific funding source and/or performance metrics.
• Develops organizational performance indicators, scorecards, and dashboards related to service quality and performance; and works with relevant staff to identify methods to collect and analyze such indicators.
• Generates performance data reports based on the organization’s needs.
• Works with data teams to implement and improve techniques for quality data collection to ensure adequacy, accuracy, and data integrity.
• Develops guidelines that promote uniform processes for data entry, collection, evaluation, and system changes.
• Works with IT for software, hardware, and data storage system upgrades and to troubleshoot system malfunctions or deficiencies.
• Prepares communication for review and dissemination to executive management, directors, and program managers to report program activities, status, and outcomes.
• Audits system to assure accurate and consistent data in accordance with funding guidelines.
• Provides staff with ongoing technical support and assistance to ensure that the database is efficient and provides accurate representations.
• Coordinates training when deemed necessary.
• Contributes to the team effort by performing other duties as assigned.

Qualifications

• Bachelor’s degree and a minimum of 4 years’ experience in data management/management information systems (MIS).
• Analytical ability to identify and resolve data/system errors and upgrades.
• Interpersonal skills to facilitate effective communication with staff and partner agencies in non-technical terms.
• Ability to sit for long periods at a computer terminal.
• Mental ability to handle pressures related to meeting deadlines and performing repetitive tasks requiring concentration and attention to detail.
• Computer skills in Microsoft Word are necessary to effectively maintain a database and generate reports.
• Valid Michigan driver’s license.
• Must be willing to work a flexible schedule and have reliable means of transportation to travel to various locations outside of the office.

Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. While performing the duties of this job, the employee is frequently required to walk, stand, sit, and talk or hear. The noise level in the work environment is at times, moderately loud with little discomfort due to noise, dirt, dust, and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.