Data Manager

About the role

We bring together diverse voices—engineers, pharmacists, customer service veterans, developers, program strategists, and more—all with one vision. The ConnectiveRx Data Manager specializes in managing and ensuring the quality of program data collected throughout their assigned programs. They are responsible for overseeing all aspects of program data collection, cleaning, validation, and delivery to our customers. Primarily focused on administering established policies and procedures but may have some impact on departmental budgeting, strategic planning, and procedural change.

Responsibilities

• Ensuring that program data is captured accurately and completely using ConnectiveRx’s systems, whether from patients/caregivers, providers, or supporting staff.
• Identifying and resolving program data discrepancies, errors, and inconsistencies to ensure data integrity (data cleaning and validation).
• Overseeing the flow of data from collection to analysis, including data storage, retrieval, and reporting.
• Ensuring program business rules are running as expected and any business rule violations are identified and addressed, as needed.
• Handling and managing requests for data changes, ensuring that all alterations are documented and tracked accurately (change management, e.g., “zaps”).
• Adhering to regulatory guidelines related to data management (compliance).
• Working closely with other members of the program team, including clients, Program Managers, technical programming resources, etc. (collaboration).
• Providing training and support to program team members regarding ConnectiveRx’s data portals and reporting SLAs.
• Assisting with the tools and reporting to manage program SLAs.

Requirements

• Bachelor’s Degree or equivalent work experience is required.
• 4-6 years of experience in a similar role with 2+ years of client-facing experience.
• Strong understanding of patient services data management processes.
• Experience in the pharmaceutical industry or life sciences strongly preferred.
• Proficiency in patient services systems and technologies.

Skills

• Ability to design and develop interactive dashboards, create complex visualizations, and integrate data from multiple sources using business intelligence tools (e.g., Looker preferred, Tableau a plus).
• Advanced SQL coding knowledge (e.g., window functions, subqueries, pivoting, indexing, optimization).
• Ability to design and implement complex database schemas, use advanced SQL features like CTEs and window functions, and perform query optimization for large datasets.
• Ability to automate data cleaning processes, handle large datasets efficiently, and use advanced techniques such as feature engineering and data normalization.
• Ability to write and debug code and use version control systems (Python preferred).
• Excellent analytical and problem-solving skills.
• Ability to engage directly with stakeholders (clients and internal), presenting insights and responding to queries with confidence and clarity.
• Attention to detail and a commitment to data accuracy.
• Ability to interpret program performance through the program data.

Benefits

• Comprehensive benefits, including medical, dental, vision, life, and disability insurance.
• Participation in the company’s 401(k) plan, with employer contributions where applicable.
• Flexible paid time off (PTO) policy for exempt employees, covering sick days, personal days, and vacations.
• Eight standard company holidays and three floating holidays annually.

Pay

Posted Salary Range: USD $80,500.00 - USD $125,100.00 per year. This position offers opportunities for a bonus (or commissions), with total compensation varying based on factors such as location, relevant skills, experience, and capabilities.