Data Management Development Officer - Housing Department

About the role

The Housing Department is seeking to fill one full-time Data Management Development Officer vacancy in the Data Operations and Project Support Division.

The salary range for the Development Officer Classification is $118,460.16-144,318.72 paid annually. This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates' qualifications and experience.

Responsibilities

• Co-leading the Data Management Team in coordination with the Department’s Salesforce Administrator (Lead Development Officer) and supporting team priorities, work planning, staff coordination, project management, and cross-system data strategy.
• Working in close coordination with the lead Development Officer for HMIS-related work, with support from the Department’s Lead Information Systems Analyst, to ensure data quality efforts and system workflows are aligned with Department objectives.
• Serving as a subject matter expert and department liaison for HMIS, Salesforce, and related homelessness response data systems, dashboards, reporting tools, and data workflows.
• Operating in a cross-functional, customer-service-oriented role that supports internal Housing Department business units, program teams, and leadership by helping translate operational needs into effective data, reporting, and system solutions.
• Working in a matrixed environment, with direct accountability to the Data Operations and Project Support Division Manager and close coordination with business unit leads and Homelessness Response Division program leadership to support shared priorities, timelines, and high-quality work products.
• Coordinating with the County of Santa Clara Office of Supportive Housing, HMIS system administrators, Bitfocus/Clarity Human Services support teams, service providers, and City staff to resolve data quality, access, reporting, and compliance issues.
• Overseeing and improving data collection, data quality monitoring, reporting processes, user workflows, documentation, and quality assurance protocols for City-funded homelessness programs.
• Supporting the production, review, and analysis of program performance reports, demographic reports, data quality reports, grant reports, Council memoranda, budget materials, and other internal and external reporting deliverables.
• Supervising Data Analysts in the production of reporting tools, dashboards, templates, and data products that help staff and leadership monitor program outcomes, contract performance, service utilization, system trends, and compliance with funding requirements.
• Providing technical assistance, training coordination, and guidance to City staff, contractors, grantees, and partner agencies on data entry expectations, reporting requirements, HMIS/Salesforce workflows, and data quality improvement.
• Supporting contract and grant monitoring by reviewing data requests, identifying data gaps or inconsistencies, tracking corrective actions, and ensuring that performance data is aligned with program requirements and City, state, federal, and local reporting obligations.
• Translating complex data, technical requirements, and system issues into clear written and verbal communications for non-technical audiences, including program staff, managers, executives, elected officials, community partners, and service providers.
• Managing complex data-related projects, including system enhancements, reporting improvements, data integration efforts, process mapping, documentation, and implementation of new or revised data standards.
• Supporting privacy, confidentiality, security, and appropriate use of sensitive client-level and program-level data in accordance with applicable laws, policies, funding requirements, and system standards.
• Supervising and mentoring Data Analysts, as assigned, including establishing work priorities, reviewing work products, supporting professional development, and ensuring alignment with Department and City goals.

Requirements

• Education: Bachelor’s Degree from an accredited college or university in Planning, Housing, Geography, Economics, Business Administration, Public Administration, Political Science, Sociology or related field.
• Experience: Four (4) years of increasingly responsible directly related work experience, including one (1) year performing work of a similar nature and level as a Development Specialist with the City of San José.
• Acceptable Substitutions: Additional related experience may be substituted for the education requirement on a year-for-year basis.
• Form 700 requirement: This position requires a disclosure of outside investments, real property interest, income, and business positions. You must complete and file an “Assuming Office Form 700” with the City Clerk’s Office within the first 30 days of employment with the office.