Data Insights & LLM Communications Strategist

Summary

The Communications Insights/Strategy Consultant Senior drives strategic communications insights by transforming complex data, emerging trends, and external intelligence into clear, actionable recommendations that support executive decision-making and organizational planning. Strengthens the External Communications function through market intelligence, stakeholder analysis, media monitoring, and AI-driven insights, helping position the team as a trusted advisor and strategic partner across the organization.

Major Accountabilities

• Develops and advances communications capabilities: Synthesizes complex data, audience intelligence, and external risks into clear, actionable insights. Monitors and analyzes market trends, stakeholder sentiment, media narratives, and emerging external factors to inform communication strategies and executive decision-making.
• Designs and implements communications measurement frameworks: Defines and tracks key performance indicators (KPIs) aligned to business and reputation outcomes, such as message effectiveness, narrative influence, and stakeholder perception. Establishes standards for consistent measurement and reporting, enabling the translation of communications activities into demonstrated business impact.
• Advances AI and analytics: Utilizes AI, analytics platforms, and emerging technologies to strengthen insights generation, monitoring, and predictive analysis. Evaluates and integrates new tools to enhance the organization's ability to identify trends, assess narrative dynamics, and understand APS's presence across AI-driven platforms and large language models.
• Promotes organizational capability: Drives adoption of tools, evolves workflows, and supports training across the communications function to enable more consistent and effective use of insights, measurement, and emerging technologies. Partners with communications colleagues and external vendors to identify and assess reputational risks, narrative vulnerabilities, and external opportunities, leading the development of proactive strategies and action plans to address risks and strengthen stakeholder trust.
• Collaborates cross-functionally: Integrates insights into planning and decision-making. Provides data-driven insight and counsel to communications leaders and stakeholders to inform messaging, positioning, and stakeholder engagement strategies. Manages relationships with select external vendors to deliver high-quality insights and analytics support.

Preferred Special Skills, Knowledge or Qualifications

- Experience designing or evolving communications measurement strategies aligned to business outcomes and assessing reputational risk, media narratives, or stakeholder sentiment across digital platforms and AI-driven information ecosystems. - Strong storytelling executive communication skills, including experience translating complex data and presenting clear insights and recommendations to colleagues and senior leaders. - Advanced degree in Communications, Business, or Data Analytics.

Export Compliance / EEO Statement

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law. For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA). In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements, and applicable laws.

Hybrid Work

Hybrid: Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person). Employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location. Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees). Working from a home office requires adequate technology and an appropriate ergonomic set up. Role types are subject to change based on business need.