Data Entry Specialist - Kerrville

Qualifications

ESSENTIAL QUALIFICATIONS

• Educational Requirement: High School Diploma required.
• Professional Experience: Minimum 1 year of data entry experience; prior experience in non-profit, human services, or disaster recovery preferred.
• Technical Proficiency: Advanced proficiency in Microsoft Excel and database systems.
• Other Requirements: Must have a valid driver's license with a clear record, available to work evenings, weekends, and holidays as required by program needs, and must type a minimum of 65 words per minute.

Essential Job Responsibilities

ESSENTIAL JOB RESPONSIBILITIES

• Data Entry & Accuracy: Enter case and outcome data into the DCM database (initial entry, updates, corrections, and closure).
• Data Quality & Reconciliation: Review and monitor data quality within the case management database; use monitoring tools to verify completeness and accuracy of electronic case files; support reconciliation of physical files with electronic records to ensure compliance with FEMA/state standards.
• Reporting & Performance Tracking: Compile, format, and submit reports for Program Managers, funders, and contract monitors; track key performance indicators (e.g., number of active cases, service plan completion, timeliness of IRP updates); prepare ad-hoc reports using Excel, Access, or other reporting tools.
• Administrative & Program Support: Document daily program activities such as appointment tracking, offsite meetings, and updates; provide clerical support including filing, scanning, and organizing records; assist with staff data management tasks, special events, or projects.
• Continuous Improvement & Collaboration: Work closely with Case Managers and Supervisors to resolve discrepancies and improve data collection processes; recommend process improvements to strengthen data accuracy, reconciliation, and reporting efficiency.

Mission-Driven Service

Demonstrate exceptional customer service by ensuring data supports effective client service delivery. Uphold the mission to “Empower people to build better lives for themselves, their families, and their communities.”