Data Entry Specialist

Position Overview

As a Data Entry Specialist, you’ll serve as a key liaison between project managers, and engineering teams. You will manage client inquiries, maintain accurate documentation, and support the flow of project deliverables.

What You’ll Do

• Serve as the primary contact for client inquiries across phone, email, and internal systems.
• Cook up communication across clients, project managers, engineers, and internal teams.
• Track, prioritize, and resolve customer requests efficiently.
• Maintain organized customer records and project documentation.
• Support scheduling, project updates, and coordination of deliverables.
• Prepare documents, perform data entry, and generate reports.
• Provide proactive updates on timelines, deliverables, and service requests.
• Collaborate with cross-functional teams to improve service processes and operational efficiency.
• Monitor incoming inquiries and manage workload based on urgency.
• Aid in onboarding new clients and maintaining accurate client information.
• Ensure compliance with internal procedures and documentation standards.
• Demonstrate strong attention to detail in all communications and tasks.
• Perform additional administrative and operational duties, including limited weekend support.

What You Bring

• An associate or bachelor’s degree in business, communications, engineering support, or related field preferred.
• 2+ years of experience in customer support, project coordination, or administrative roles.
• Experience in engineering, construction, utilities, or technical consulting is a plus.
• Excellent written and verbal communication skills.
• A strong customer-service orientation and relationship-building skills.
• Exceptional organization, time-management, and attention to detail.
• Proficiency with Microsoft Office; experience with CRM or project-tracking tools preferred.
• A problem-solving mindset with the ability to escalate issues appropriately.
• The ability to work both independently and collaboratively.

Work Environment & Benefits

• An office-based role with frequent interaction across project teams and client partners.
• A few hours of weekend work required each week.
• A competitive salary based on experience.
• Health, dental, and vision insurance (if applicable).
• Paid time off, company holidays, and professional growth opportunities.
• A supportive culture committed to mentorship, innovation, and continuous improvement.