Data Entry Specialist

About the role

We are looking for individuals to ensure the smooth transition of vehicle ownership from Carvana to our customers. You will be responsible for the administrative aspects of registering our customers’ vehicles, to include checking documents and completing Registration processes. As an excellent problem solver and communicator, you contribute to a smooth car buying journey!

Responsibilities

• Process, finalize and mail out customer registrations.
• Review customer paperwork for accuracy.
• Interact with state and county government licensing departments, requiring in-person and online document drop-off and pick-up, and receiving and filing paperwork with said agencies.
• Work closely with the local DMV; picking up, receiving and filing paperwork from the DMV.
• Update customer records to ensure the most up to date information is available.
• Interact with team members across various lines of the business.
• Aid Specialists and other employees with customer follow-up.
• Input, cross-reference, and retrieve data from multiple internal and external databases.
• Maintain detailed notes within a customer tracking system.
• Other duties as assigned.

Requirements

• 1+ years of work experience in an administrative or data entry capacity.
• High School Diploma, GED, or equivalent education required.
• Ability to manage, organize, and reconcile multiple sources of information with accuracy.
• Ability to handle multiple tasks and priorities effectively.
• Professional written and verbal communication skills.
• Tech-savviness: Able to navigate multiple systems, learn new tools, and effectively troubleshoot.
• Resilience: Ability and willingness to learn new things; apply that learning to perform successfully.
• Must be able to maintain composure and efficiently problem solve during escalated situations, always putting forth a solution oriented mindset.
• Critical thinker and the ability to make appropriate judgment calls.
• Regular, consistent attendance in office (no remote work allowed).
• Ability to obtain notary based on state-specific requirements (as needed).
• Ability to read, write, speak, and understand English.

Qualifications

• Bachelor’s degree (not required but would be great if you had one).
• Internships or Volunteer Experience (not required but would be great if you had one).
• Certification(s) (not required but would be great if you had one).

Skills

• Strong communications skills.
• A keen eye for detail.
• Problem-solving abilities.
• Customer service skills.

Benefits

• Competitive, performance-based compensation.
• Opportunity for overtime during busy seasons.
• Student loan repayment programs and employee stock purchase plan discount.
• 100% Company Paid Healthcare Premiums plus Dental + Vision benefits.
• Wellness program to support mental, physical and financial health.
• Pet care savings program to keep your furry friends healthy and happy.
• Generous paid-time off (13 days for first year, increases to 20 days thereafter) PLUS 9 company paid holidays including your birthday!
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Onsite Perks and Exclusive Discounts: Onsite kitchen with snacks & regular team lunches. Discounts from over 700,000 retailers through our Access Perks program.
• And more!

Pay

Starting Pay: $18.00 per hour
In 6-Months: Earn $1.00+ per hour
In 12-Months: Earn $2.00+ per hour (+12% annual increase)
In 24-Month: Earn $4.00+ per hour (+10% annual increase)

Schedule

This is a full-time, hourly position with work hours that may fluctuate based on business needs, during peak periods (such as Tax Season) you can expect an increase in hours, while other times of the year might see a decrease. Overtime: Depending on sales volume, overtime may be required.
Shift Options: We offer one primary shift schedule:5x8: Five days a week, eight hours per day.