Data Entry Specialist

This role focuses on supporting customers as they pre-order products, ensuring a smooth and positive experience at every step.

Responsibilities

• Assist customers with pre-ordering products, providing clear and accurate information throughout the process.
• Deliver a positive customer experience through timely, professional, and friendly responses via email and live chat.
• Handle a high volume of customer enquiries while maintaining a high standard of service.
• Enter and update customer and order information accurately in internal databases and ERP systems.
• Navigate and work across multiple screens, enquiries, and systems simultaneously.
• Use Microsoft Office tools, including Excel, to support data entry, tracking, and reporting tasks.
• Organise and prioritise daily workload to ensure prompt resolution of customer requests.
• Collaborate with colleagues to share information and ensure consistent, high-quality customer support.
• Follow established procedures and guidelines to maintain data accuracy and service quality.

Requirements

• Previous customer service experience in any capacity.
• Excellent verbal and written communication skills.
• Strong written skills using Microsoft Office applications.
• Proficient in Microsoft Office, including Excel.
• High level of accuracy and attention to detail in data entry.
• Strong organisational skills with the ability to prioritise tasks effectively.
• Proven ability to multitask across multiple screens, enquiries, and systems.
• Customer service oriented mindset with a focus on delivering a positive experience.
• Ability to work confidently with internal databases and ERP or similar systems.

Qualifications

• Experience using ERP systems for order or customer management.
• Advanced Excel skills for data tracking and reporting.
• Demonstrated ability to work effectively in a fast-paced office environment.
• A proactive and flexible approach to handling changing priorities.
• Comfortable using live chat platforms and email-based customer support tools.

Benefits

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

The pay range for this position is $21.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Schedule

This is an in-office role based on a Monday to Friday schedule, typically from 7:00 am to 4:00 pm.

Work Environment

You will work in a professional office environment using multiple computer screens, internal databases, ERP systems, and Microsoft Office tools throughout the day. The setting is structured yet supportive, with a consistent daytime schedule that helps maintain work-life balance.

This is a Contract to Hire, fully onsite position in Newbury Park, CA.