Data Entry - Document Remediation

About the role

Department: Accessibility-Digital Remediation. Location: Potsdam, New York. We are looking for a detail-oriented and organized individual to join our office team. This role involves making documents accessible, conducting quality control, and working independently within a team environment. You will receive on-the-job training to ensure you are well-equipped to perform your duties, which include creating accessible documents and ensuring quality standards are met. Strong professional communication and time management skills are essential, as well as intermediate computer skills to handle various office software. This position requires someone who can maintain high standards of accuracy and efficiency.

Responsibilities

• Responsible for the day-to-day digital remediation work required to meet client Service Level Agreements (SLA’s).
• Maintain knowledge of digital remediation rules and guidelines in adherence to industry-governed (PDFUA / WCAG / HHS), and Crawford Technologies standards.
• Maintain client specifications for digital remediation as it pertains to their preferences.
• Maintain knowledge of alternate format rules and guidelines in adherence to industry, governed, and Crawford Technologies standards.
• Collaborate with the team on accessible document support and training.
• Capable of performing document transcription for all alternative formats provided by Crawford Technologies (Braille, Large Print, Audio, and e-Text).
• Maintain applicable security standards.
• Ensure quality control processes and requirements are met.

Skills

• An understanding of the alternate format rules and guidelines for producing Accessible PDF, Accessible Office documents, Braille, Large Print, Audio, and e-Text.
• Excellent attention to detail.
• Self-directed, with the ability to effectively plan your own activities to achieve customer SLA’s.
• Strong communication skills, both written and verbal.
• Excellent time management skills.
• Able to meet fixed deadlines.
• Excellent computer application skills, including Microsoft Word, Excel, PowerPoint, etc.
• Willingness to work afternoon and night shifts, if required.

Work Experience

• Work experience in an area requiring attention to detail.
• Experience using Microsoft Office products.
• Any prior experience with desktop publishing is a plus.
• Any prior experience with accessible documents is a plus.

Education

High school diploma or GED is required.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Disability Insurance
• Vacation
• Sick Time
• Holiday Pay
• Be part of a rapidly growing software company

Pay

$18.00 - $19.00 per hour