Data Entry - Customer Support - Admin Clerk

Job Summary

Key Responsibilities

• Enter, update, and maintain customer records with accuracy.
• Respond to customer inquiries via phone, email, and online chat in a professional manner.
• Schedule CPR and First Aid training classes and manage appointment calendars.
• Process registrations, payments, and issue course confirmations.
• Maintain digital and physical filing systems.
• Verify data accuracy and resolve discrepancies promptly.
• Prepare reports, spreadsheets, and other administrative documents.
• Support instructors and management with daily administrative tasks.
• Monitor office email and ensure timely follow-up on customer requests.
• Maintain confidentiality of customer and company information.
• Perform general clerical duties, including scanning, copying, and document preparation.

Qualifications

• A high school diploma or equivalent is required.
• Previous experience in data entry, customer service, or administrative support is preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace is required.
• Excellent written and verbal communication skills are essential.
• Strong typing and data entry accuracy are required.
• The ability to prioritize tasks and meet deadlines is important.
• Strong organizational and problem-solving skills are beneficial.
• The ability to work independently and collaboratively is necessary.

Preferred Skills

• Experience using CRM or scheduling software is preferred.
• Knowledge of basic office procedures is beneficial.
• Professional phone etiquette is desirable.
• A strong attention to detail and time management are valued.

Work Environment

Remote, hybrid, or office-based depending on business needs. Standard business hours with occasional evening or weekend support as needed.

Benefits

• Competitive compensation.
• Paid training.
• Paid time off and company holidays.
• Health, dental, and vision insurance (where applicable).
• Retirement savings plan.
• Professional development opportunities.
• A supportive and collaborative work environment.

About the Role

Nations Best CPR is an Equal Opportunity Employer and welcomes applicants from diverse backgrounds.