Data Entry Clerk

Long-term contract position supporting claims operations in a financial services environment in Plano, Texas.

About the role

We are looking for a detail-oriented Data Entry Clerk to review claim files, verify coverage information, organize required documentation, and help maintain timely claim handling activities. The ideal candidate will bring strong administrative accuracy, sound follow-up skills, and the ability to work efficiently across multiple tasks while supporting adjusters and internal claim workflows.

Responsibilities

• Review newly assigned claims, confirm coverage details through internal tracking resources, and initiate follow-up actions when policy information is missing or incomplete.
• Examine incoming claim submissions for completeness, identify missing materials, and coordinate requests to obtain the documents needed for further processing.
• Analyze claim-related records such as loan details, payment activity, valuations, collection documentation, and supporting statements to prepare accurate case information for adjusters.
• Maintain organized claim files by documenting updates, tracking outstanding items, and helping ensure required information is received and processed on schedule.
• Complete claim closing activities, including finalizing withdrawn or inactive files and issuing required closure communications using approved templates.
• Monitor damage appraisal timelines, follow up on delayed assignments, and redirect rejected appraisals to support service-level expectations.
• Review appraisal outcomes and route claims to the appropriate adjusting personnel based on the condition and evaluation of the vehicle.
• Provide support for total loss and salvage matters by recording claim details, communicating related amounts, and assisting adjusters with settlement preparation.
• Help process claims in accordance with applicable underwriting guidelines while maintaining accuracy, timeliness, and clear documentation throughout the claim lifecycle.

Requirements

• Previous experience in data entry, claims support, administrative operations, or a similar detail-focused role.
• Strong ability to review documents carefully, identify missing information, and manage high-volume transactional work with accuracy.
• Proficiency in Microsoft Excel and Microsoft Word for tracking, updating, and organizing claim-related information.
• Customer service skills with the ability to communicate professionally when requesting documents or providing claim status support.
• Effective time management skills and the ability to handle multiple priorities while meeting deadlines.
• Comfort working with structured procedures, internal systems, and documentation standards in a regulated business environment.
• Ability to follow instructions closely and support claim handling activities with consistent attention to detail.
• Legally authorized to work in the United States.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in the company 401(k) plan.