Data Entry Clerk

About the role

GoHiya is hiring a Data Entry Clerk to strengthen record accuracy across inbound and outbound customer support, chat, email, quality, workforce, CRM, and client-service operations. The operating lens is data entry clerical accuracy within contact center operations, so incomplete information is surfaced before it becomes downstream rework.

Responsibilities

• Own the Data Entry Clerk workflow by entering and validating structured records to ensure data entry clerical accuracy within contact center operations.
• Coordinate the workflow by comparing incoming information with source documents to maintain data entry clerical accuracy.
• Review the workflow by resolving duplicate or incomplete records to uphold data entry clerical accuracy.
• Maintain the workflow by documenting corrections and unresolved exceptions to support data entry clerical accuracy.
• Track the workflow by maintaining naming and filing standards to ensure data entry clerical accuracy.

Qualifications

• Use Data Correction and Data Entry Clerk Workflow confidently when carrying out data entry clerical accuracy within contact center operations.
• Apply Record Accuracy without losing track of exceptions, owners, or deadlines tied to data entry clerical accuracy.
• Document Omnichannel Customer Support decisions clearly so another teammate can follow the reasoning behind data entry clerical accuracy.
• Use sound judgment around Workflow Tracking, especially when escalation is required instead of assumption for data entry clerical accuracy.

Quality Standard

The practical outcome is dependable record accuracy: clean records, explicit ownership, timely escalation, and fewer downstream fixes. For GoHiya, this is measured through data entry clerical accuracy within contact center operations.

Pay

Base salary: $38,000–$54,000 per year.

Schedule

Full-time, 100% remote within the United States.