Data Entry Clerk

About the role

The Data Entry Clerk at Cincy Connect Services will take ownership of record accuracy within customer-support outsourcing across phone, email, chat, social channels, help desk, technical support, quality, and service operations. The position applies data entry clerical accuracy to live work, prioritizing accuracy and traceable follow-through over superficial speed.

Success in this role is measured by dependable record accuracy: clean records, explicit ownership, timely escalation, and fewer downstream fixes.

Responsibilities

• Coordinate the workflow by helping the team maintain naming and filing standards.
• Review the workflow by entering and validating structured records.
• Maintain the workflow by comparing incoming information with source documents.
• Track the workflow by resolving duplicate or incomplete records.
• Own the workflow by documenting corrections and unresolved exceptions.

Qualifications

• Use Customer Support Outsourcing and Documentation confidently in data entry tasks.
• Apply strong Attention to Detail without losing track of exceptions, owners, or deadlines.
• Document Information Management decisions clearly for team reference.
• Use sound judgment in Omnichannel Service Support, especially when escalation is required.

Schedule

Full-time, entry-level position. 100% remote within the United States.

Pay

Base salary: $38,000–$54,000 per year.