Data Entry Clerk

About the role

This role focuses on high-volume data entry and email-based customer support in a structured, process-driven environment.

Responsibilities

• Enter high volumes of alphanumeric data accurately and efficiently into internal systems, including detailed product and part number information.
• Manage and respond to emails in a shared inbox, ensuring timely, professional, and clear communication with customers and internal teams.
• Organize and prioritize email requests from multiple customers, maintaining an orderly workflow and ensuring no inquiries are overlooked.
• Use Microsoft Word, Excel, and other Microsoft Office tools to update records, track information, and support daily administrative tasks.
• Work within an ERP system to enter, update, and retrieve customer, order, and product information in accordance with established processes.
• Provide customer service and support via email and inbound calls, addressing questions, resolving issues, and coordinating scheduling as needed.
• Handle difficult customer interactions and complex scheduling requests with patience, professionalism, and a solutions-focused mindset.
• Follow established procedures while learning and applying new processes quickly, adapting to changes in workflow or requirements.
• Support administrative tasks such as filing, documentation, and general office assistance to keep operations running smoothly.
• Pay close attention to details such as numbers, addresses, and product identifiers to minimize errors and maintain data integrity.
• Collaborate with a small, analytical team, contributing to a focused work environment while maintaining positive working relationships.
• Demonstrate reliable attendance, arriving on time and completing full shifts consistently to support team and customer needs.

Requirements

• Proven data entry experience with strong alphanumeric accuracy and speed.
• Experience providing customer service or customer support, preferably in a call center or similar environment.
• Proficiency with Microsoft Excel, including entering and managing data in spreadsheets.
• Proficiency with Microsoft Word and broader Microsoft Office applications.
• Experience working with an ERP system for data entry and information management.
• Strong written communication skills, especially in email, with the ability to respond clearly and professionally.
• Able to learn new processes quickly and apply them consistently in daily work.
• Strong organizational skills, including managing multiple email requests and tasks simultaneously.
• Able to handle difficult people and challenging scheduling situations calmly and professionally.
• A strong level of attention to detail, especially with numbers, addresses, and product or part information.
• A strong recall and memory for product information, part numbers, and process steps.
• An articulate communication style, with the ability to explain information clearly and concisely.
• A consistent work history demonstrating tenure and commitment in previous positions.
• A reliable attendance and punctuality, with a strong sense of responsibility and pride in work.

Qualifications

• No degree required; relevant work experience is more important than formal education.
• Experience working with large catalogs or high-end products with many part numbers.
• Experience handling inbound calls in a call center or customer support environment.
• Comfort working in a quiet, analytical team environment while still being personable and collaborative.
• An outgoing or proactive personality that is willing to speak up, ask questions, and engage with the team.
• Ability to retain detailed information over time and apply it accurately in daily tasks.
• Openness to learning new systems, tools, and processes as business needs evolve.
• Demonstrated pride in work quality, including accuracy, completeness, and professionalism in all tasks.

Skills

• Proven data entry experience with strong alphanumeric accuracy and speed.
• Experience providing customer service or customer support, preferably in a call center or similar environment.
• Proficiency with Microsoft Excel, including entering and managing data in spreadsheets.
• Proficiency with Microsoft Word and broader Microsoft Office applications.
• Experience working with an ERP system for data entry and information management.
• Strong written communication skills, especially in email, with the ability to respond clearly and professionally.
• Able to learn new processes quickly and apply them consistently in daily work.
• Strong organizational skills, including managing multiple email requests and tasks simultaneously.
• Able to handle difficult people and challenging scheduling situations calmly and professionally.
• A strong level of attention to detail, especially with numbers, addresses, and product or part information.
• A strong recall and memory for product information, part numbers, and process steps.
• An articulate communication style, with the ability to explain information clearly and concisely.
• A consistent work history demonstrating tenure and commitment in previous positions.
• A reliable attendance and punctuality, with a strong sense of responsibility and pride in work.

Benefits

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay and Benefits

The pay range for this position is $22.00 - $24.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Job Type & Location

This is a Contract to Hire position based out of Carlsbad, CA.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.