Data Entry Associate II

Responsibilities

• Independently enters, updates, and maintains information in internal databases and systems with a high degree of accuracy, completeness, and efficiency.
• Reviews and verifies information prior to entry and independently addresses routine discrepancies or missing information using established resources and procedures.
• Prepares completed claims and related materials for mailing by reviewing, collating, sorting, and placing materials in assigned mail bins.
• Independently manages assigned workload while consistently meeting established productivity, accuracy, quality, and timeliness expectations.
• Monitors entered information for accuracy and completeness and independently corrects routine data entry errors.
• Researches discrepancies using available systems, resources, and procedures and determines when additional review or escalation is necessary.
• Ensures data is entered and maintained in accordance with established standards, processes, and requirements.
• Maintains confidentiality and consistently follows established data security and privacy requirements.
• Maintains proficient knowledge of departmental systems, data standards, claims processes, procedures, and workflows.
• Collaborates with team members and appropriate internal partners to gather, verify, and update information and support timely processing.
• Shares knowledge and provides guidance to colleagues on established data entry procedures, systems, and resources as needed.
• Identifies recurring data issues, workflow challenges, or opportunities to improve efficiency and data quality and communicates observations to appropriate staff.
• Contributes ideas and feedback that support improvements to data entry procedures, documentation, and departmental processes.
• Assists with cross-training and onboarding activities as needed.
• Performs other duties as assigned.