Data Control Coordinator

About the Department

The Biological Sciences Division (BSD) and the University of Chicago Medical Center (UCMC) are managed by a single Dean/Executive Vice President and comprise the largest unit of the University, accounting for 60% of its annual budget. All physician, hospital, and clinic services are managed through the Medical Center, a $1.3 billion enterprise. The BSD includes the Pritzker School of Medicine, approximately 20 academic units, degree-granting committees, and research centers and institutes. The BSD is located on the University's main campus in Hyde Park, ten minutes south of downtown Chicago.

BSD's patient care operations are conducted primarily at the University of Chicago Hospital and clinics, which share the same campus. The University of Chicago Practice Plan (UCPP) supports the clinical activity of nearly 850 clinically active faculty practicing at the University of Chicago, collectively forming the University of Chicago Physicians Group (UCPG). The UCPG department provides billing services for medical services provided by University physicians and manages the accounts receivable collection and reporting processes for the Biological Sciences Division (BSD) departments.

About the Role

Provide clerical office support to the UCPG. Primary responsibilities include supporting the revenue cycle team by scanning and linking documents to patient accounts, sorting and distributing mail, maintaining office equipment, and assuming receptionist duties when needed.

Responsibilities

• Fax and mail appeals/redeterminations via Epic Workqueues.
• Notate accounts in Epic as needed.
• Scan documents for the following areas:
  • Cash Posting – EOBs, refund requests.
  • Accounts Receivable - appeals or correspondence letters.
  • Self-Pay - attorney request faxes and patient documentation.
  • Registration – Provider Enrollment, patient demographic/insurance updates, and COB information.
  • Other - Faxes, Appeals, Authorization, Consents, Split Bill, Reviews, Transplant, Coding Review, Tracers, Medical Records, etc.
• Review appeal letters and update claim status in the billing system.
• Review and distribute documents to the Accounts Receivable Department.
• File bank lockbox batches.
• Review and distribute payment and denial batches to the Auditing team.
• Discard/shred completed documentation.
• Sort and distribute daily faxes and incoming mail to the appropriate areas.
• Collect outgoing mail for all office units and process envelopes through the postage machine.
• Process Return to Sender Mail and distribute to the self-pay AR representatives.
• Send out Certified Mail.
• Serve as backup for the front desk receptionist when needed.
• Order and maintain supplies for the office.
• Other duties as assigned by Accounts Receivables Managers.

Qualifications

• High School Diploma or GED from an accredited institution, required.
• Previous experience with physician billing preferred.
• Previous experience using electronic medical records systems preferred.
• Previous Epic experience preferred.
• General knowledge of Medical Terminology preferred.
• PC experience and MS Office (Word and Excel) required.
• Ability to communicate effectively in English, both orally and in writing.
• Ability to use or learn to use a range of position-related software applications, including standard software packages, networked systems, email, the Web, and other types of information structures.
• Ability to read and understand basic documentation such as Help screens and departmental handouts.

Skills

• Demonstrated ability to interact and communicate with clarity, tact, and courtesy with patrons, patients, staff, faculty, students, and others.
• Demonstrated ability to participate as a member of the staff in identifying priorities for the work unit and as part of a work group or team.
• Demonstrated ability to work with supervision to identify and describe work task priorities.
• Demonstrated ability to recognize and resolve or refer problems and conflicts.
• Demonstrated ability to negotiate and manage interpersonal communication effectively.

Benefits

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off.

Pay

Hourly pay range: $20.69 - $30.29.

Schedule

• Full-time, onsite presence required Monday-Friday.
• Scheduled weekly hours: 40.
• Union: 024- Local 743, I.B.T.
• Non-exempt position.